This position provides a supportive customer focused introduction to Maine Medical Center. Work includes continuous professional interaction with customers while providing full clinical support. Work performed requires strong decision making, prioritizing, resource allocation and communication skills. The NUS is an essential member of the Maine Medical Center healthcare team that directs the flow of the unit in conjunction with lead positions to support a safe patient and family centered care environment. This position requires advance unit involvement in projects and house wide activities.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: Medical Terminology /NUS Course (grandfathered).
Experience: Three years of secretarial experience with at least one year at MMC.
Excellent communication skills, both verbal and written
Knowledge of policies and procedures, current initiatives and organizational structure of the unit, Department of Nursing and Maine Medical Center.
Accountability, accuracy, time management, independent thinking. Discretion, judgment and a working knowledge of medical terminology is required.
Ability to remain impartial while facilitating initial issues, complaints and problems in a high level stress environment.
Basic working knowledge of all standard office equipment and including operations and multiple computer system applications.
Including but not limited to phone skills, filing, patient chart maintanence, supply ordering, PC skills and applications and systems, data collection, and varieties of patient charging.
Ability to perform role in high stress, high volume producing environment with multiple stimuli.
Customer Service Classes
Must meet criteria for NUS level I
Requires a high level of interpersonal skills and judgment necessary to gather and exchange information with a variety of internal and external customers in order to respond to patients, visitors and staff in a professional manner while possessing a positive attitude, high energy level, and the ability to respond and act quickly.
Serves/leads unit-based/institutional committee or contributes to a unit/institutional quality improvement and/or AIP initiatives.
Committed to being the trusted source for quality care – and careers.
At MaineHealth, exceptional people using the latest in advanced innovations help ensure that our northern New England communities are the healthiest they can be. From a full array of telehealth programs to the most sophisticated electronic medical records system, our clinical technology is second to none. But it’s our people who bring these medical advancements to life as they change the lives of the people in the communities we’re proud to serve.
As a non-profit family of high-quality healthcare providers, we’re working together to create strong, vibrant and healthy partnerships. We are an integrated healthcare delivery system made up of the state’s only academic medical center (and largest hospital), a large bio-medical research center, community hospitals, home care agencies, physician practices, an outpatient lab, and diagnostic and surgery centers. In addition to our clinical opportunities, MaineHealth also offers a variety of fulfilling careers in finance, human resources, information services, marketing, support services, and more!
The MaineHealth family of hospitals and healthcare organizations offers outstanding opportunities to work and live in one of the most spectacular areas of our nation. Our ongoing growth and focus on compassionate care mean a choice of challenging and rewarding career opportunities throughout our system – from mid-sized cities and small towns in the mountains to beautiful coastal communities.
The MaineHealth integrated health system includes: