This job support Mercy's philosophy of patient centered care by facilitating the delivery of health care services by providing knowledgeable support to the physician or mid-level provider in all aspects of patient care. This includes all interactions with patients and their families; in person during the clinic visit, telephonically and electronically.
Integrity – We adhere to a code of ethics that emphasizes honesty, sincerity, and being open through both our words and actions at all times. We strive to always do the right thing for our patients, families and coworkers.
Compassion - We believe everyone at Mercy is a caregiver. We treat all patients and families with the utmost respect and compassion. We deliver our care and services with kindness and empathy to help alleviate suffering.
Accountability – We accept responsibility for our actions and performance.
Respect – We honor and value the individuality, spirituality and diversity of our patients, families and coworkers by treating them as we and they would want to be treated.
Excellence – We are committed to being patient centered by providing responsive and personalized care to ensure the best possible outcomes in a safe and holistic environment. We provide superior service and quality by going the extra mile for our patients, their families and our coworkers.
Job Duties/Essential Functions
Prepares instruments, supplies and protective devices for exam and testing prior to the visit.
Rooms and prepares the patient for examination. This includes reviewing histories, allergies, medications, reason for visit and taking vitals.
Per established standing orders of provider, orders/administers injections, orders/collects specimens for lab testing (ex. rapid strep tests) and performs phlebotomy as needed. Provides test results as directed by Provider.
Provides patient instruction using pre-approved patient education materials specific to the chief complaint or for the health promotion of observed behaviors known to contribute to poor health, as directed by the provider.
Prints after visit summary and completes discharge of patient from exam room. This may include scheduling a follow-up appointment, providing referral information or scheduling patients for testing procedures and providing instructions.
Manages phone calls to patients regarding test/lab results and provides appropriate instruction for treatment, as directed by the provider.
Processes medication requests/changes/refills per established written protocols. This includes having knowledge of medications, including basic dosages, side effects and interactions.
Provides assistance with diagnostic procedures (ex. EKGs) and treatments (ex. Nebulizer treatments) as directed by the provider. This includes obtaining specimens, labeling and disposition to the laboratory and explaining diagnostic procedures to patient as needed.
Manages sample medication according to organizational policy and procedure.
Orders and maintains adequate but not excessive medical supply inventory.
Collects and documents urine drug screens in compliance with regulations.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Department Specific Duties
Knowledge, Skills and Abilities
General knowledge and understanding of anatomy, the diagnosis process, pharmacology (drug classifications, side effects, interactions) physiology, lab values, sterilization techniques and safe administration of medications.
Operational knowledge of nebulizers, spirometers, EKG machines and other medical equipment.
Ability to successfully perform venipuncture, EKGs, spriometry and other procedures as required.
Basic computer knowledge and navigation of an E.H.R.
One year experience in a medical office preferred.
Graduate of an accredited medical assistant program required.
Licensure, Certification, Registration
Medical Assistant Certification required.
Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.
Physical Activity Requirements
Constant = 67-100% of workday
Use of fingers
Frequent = 34-66% of workday
Occasional = 33% or less of workday
Work requires close vision, distance vision, depth perception and ability to adjust focus.
Ability to read pertinent printed material and distinguish colors.
Ability to include inspection during patient assessment.
Ability to accurately read measurements on patient related equipment—some examples include: thermometers, mechanical gauges, glucometers, IV pumps, and computer monitor displays.
Ability to read management reports or other pertinent printed material.
Work requires analyzing data and figures, use of computer terminal and extensive reading.
Worker must be able to visually assess patients’ safety needs.
Normal visual acuity required to maintain accuracy and neatness of work.
Preparing and reading written documentation, use of computer.
Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a hospital work environment.
Adaptability to accepting responsibility for the direction, control or planning of an activity.
Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.
Demonstrates knowledge and skills necessary to interact with patient populations; e.g.infant, pediatric, adolescent, adult and geriatric.
Ability to perform under stress when confronted with emergency, critical, or unusual situations.
Ability to influence people in their opinions, attitudes or judgments about ideas or things.
Ability to make generalizations, evaluations or decisions based on measurable or verifiable criteria; e.g. patient assessment and/or equipment performance.
Adaptability to performing repetitive work or to performing continuously the same work, according to set procedures sequence or pace.
Adaptability to dealing with people beyond giving and receiving instructions.
Able to communicate with people regarding giving and receiving of instructions.
Adaptability to changing priorities.
Adaptability to fluctuate between priorities on a daily basis; e.g. answering the phone, pulling charts, filing charts, copying charts and helping answer questions for ancillary staff.