Under the direction of the Patient Access Supervisor this employee is responsible for promoting a caring and compassionate environment that allows Moss Memorial to provide an individualized experience to our patients. This employee is devoted to promoting excellent patient and provider relations that encourage a lasting connection. This position gives our patients the access to the care they need by obtaining updated and accurate patient demographics, physician and insurance carrier/policy information, scheduling appointments, screening for financial assistance, and collection of patient liability in accordance with established departmental policies and procedures.
High School graduate or GED certificate
Previous work experience in healthcare, administrative or medical insurance environment preferred
Louisiana Medicaid Certified preferred
Basic office and keyboarding skills and the ability to use computer, printer, fax machine, scanner, calculator; proficient skills and understanding of Word and Excel.
Ability to use multiple databases and Hospital specific software. Math skills for collection and reconciliation purposes. Interpersonal skills to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous and caring manner
Appropriate phone etiquette
Complete understanding of time of service collections and collection goals. Basic knowledge of medical terminology and insurance/managed care program regulations