This position supports Mercy's philosophy of patient centered care by ensuring consistency in operations and staffing by supervising the daily clinical operations. The Clinical Supervisor presents excellent customer service and enables the facilitation of positive patient outcomes by providing nursing support to a Mercy provider.
Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
Standards and Accountability
Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporates needs and concerns of diverse constituencies into decision making.
Planning and Decision Making
Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
Applies key financial concepts and analysis to decision making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.
Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.
Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.
Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.
Reports practice performance to the Manager, identifying operational efficiencies or areas for improvement.
Responsible for employee time reporting.
Ensures adequate staffing of the practice site supplementing with relief employees as needed.
Works with the Manager to select, orient and supervise practice staff. Responsible for work assignments and training of employees as needed.
Reports performance issues to the Manager. Participates in feedback with employees, including performance evaluations, discipline and commendations.
Depending on the size of the site, may also fulfill some or all of the duties of a Patient Service Coordinator or Patient Care Staff.
Prepares patient for imaging study. This includes histories, vitals, reason for visit, presenting symptoms and current medication list.
Provides assistance with diagnostic procedures and treatments as directed by the provider. This includes explaining diagnostic procedures to patient as needed.
Completes discharge of patient from testing room.
Effectively documents within the electronic health record.
Prepares the testing and treatment rooms, including instrument, supplies and protective devices for exam and testing. Maintains and stocks supplies. Cleans and sterilizes instruments in accordance with infection control and manufacturer recommendations.
Provides patient education as needed for the scheduled test/procedures.
Meets requirements for handling and disposing of bio-hazardous waste.
Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Department Specific Duties
Consistently evaluates department to determine if it meets TJC requirements.
Recommends plans to improve department operations to Manager.
Documents procedures for department operations and trains staff on new procedures.
Knowledge, Skills and Abilities
Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Previous experience in a medical office setting preferred.
Licensure, Certification, Registration
Current certification in Basic Life Support, in accordance with the American Heart Association required.
Current Iowa licensure as Registered Nurse, Cardiac Sonographer, Vascular Sonographer, or Nuclear Medicine Technologist required.
Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.