Scheduling Coordinator

This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervison of a licensed nurse.   Job Duties Receives and handles telephone communications accurately and timely Coordinates scheduling patients. Completes data entry from procedural records in an accurate and timely fashion Implements changes and assists with revisions on patient orders and requests Organizes and prioritizes daily work effectively Receives and directs visitors within the department as indicated. N/A Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients. Limited assistance during patient transfers. N/A Department Specific Duties Utilizes computer systems to run requested reports for physicians, administration and quality initiatives Posts charges for the department Assists in monitoring KanBan inventory management for department Monitors prior authorization for procedures three days in advance Reviews and updates procedural schedules daily Responds to real/potential problems based on urgency related to procedural schedule Refers conflicts and procedural questions to the Manager or Supervisor Prepares charts 2-3 days in advance Knowledge, Skills and Abilities Role models exemplary customer service skills both verbally and non-verbally in person and on the phone. Creates welcoming environment for all healthcare team members Remains focused in stressful situations and performs multiple tasks quickly Handles multiple priorities in a distracting environment Ability to work in close proximity to others Manages anger/fear/hostility Professional Experience Two years of health care and/or secretarial experience preferred Strong computer skills required Education High School Diploma required Medical Assisting Diploma, Associate of Applied Science Degree preferred Medical Terminology strongly preferred Licensure, Certification, Registration American Heart Assocation Basic Cardiac Life Support (BCLS) required within 6 months of hire.

Full Time