This position supports Mercy's philosophy of patient centered care by leading and directing the overall administration and provisions of services of the Mercy Heart Center, including Cardiology Office, Pediatric Cardiology Office, Cardiac Imaging, Cardiothoracic Surgery Office, Cath & EP Labs, Cardiac Pre & Post Operative Bays, Cardiac Rehabilitation, and the Cardiac Stroke Center (CSC). The Executive Director will oversee strategy development and execution, revenue generation, business development, community outreach and business operations with responsibility for supporting physician governance and leadership.
Job Duties/Essential Functions
Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
Standards and Accountability
Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporates needs and concerns of diverse constituencies into decision making.
Planning and Decision Making
Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
Applies key financial concepts and analysis to decision making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.
Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.
Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.
Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.
Leads service line and evaluates opportunities for service line growth and expansion.
Evaluates, requests, and acquires fiscal, human, material, equipment, and physical space resources in relation to achieving Heart Center goals.
In collaboration with Marketing, conducts community outreach to build awareness and exposure.
Actively measures patient experience results and collaborates with other departments to improve that experience.
Mentors managers to communicate effectively with staff and patients to articulate Mercy's patient centered goals, objectives and standards of practice.
Assists and coaches managers, engaging them in joint planning, decision making, resource management, process flow, employee engagement/development and problem resolution for optimal outcomes.
Interprets and communicates Mercy's policies, objectives and operating procedures to Managers to ensure standardized, consistent work practices.
Researches, monitors, implements and meets regulatory, accreditation and inspection standards ensuring quality care and patient safety.
Develops and executes business plans and continually monitors them for effectiveness.
Ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence.
Implements key initiatives and demonstrates performance improvement within the department. Provides mechanisms to measure, analyze and manage variation in the performance of defined processes.
Prepares and achieves preliminary Capital, FTE and Operating Budgets.
Adopts and deploys technology to support the daily work of healthcare providers in this setting.
Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Knowledge, Skills and Abilities
Strong knowledge in relevant areas of clinical practice and the ability to create a safe and effective care environment for patients.
Ability to communicate effectively with all patients, visitors, providers and staff.
Ability to create and maintain a healthy work environment for staff.
Demonstrates expertise in leadership and management skills.
Must have strong mentoring skills for front-line managers
Minimum of 5 years of professional healthcare or clinical leadership experience required.
Management experience in a Cardiac Practice setting or an Outpatient Hospital based Cardiac Center preferred.
Bachelor's degree in healthcare administration, business administration or related field required. Master's degree preferred.