This position supports Mercy’s philosophy of patient centered care by providing safe and effective patient care by performing tasks and support functions under the supervision of a Licensed Nurse. Patient Care Technicians may fulfill an expanded role by performing additional tasks and responsibilities as delegated by their department.
Job Duties/Essential Functions
Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
Provide safe and effective patient care under the supervision of the licensed nurse by performing tasks and support functions as delegated by department
Observe and communicate to the licensed nurse any changes in patient condition and pertinent information regarding the needs of the patient and/or significant others
Demonstrate effective and age appropriate communication as well as the ability to understand the needs of the patient including non-verbal communication, fears, anxieties and language/cultural barriers
Maintains accurate and real time documentation of patient care provided
Assures patient privacy by knocking on doors, closing curtains and protecting patient information
Responds within scope of practice to emergencies and life threatening conditions
Demonstrates support for changes in practice designed to improve performance.
Organize and prioritize daily work, taking into account the needs of patients, families and other health care workers
Maintain cleanliness and organization of patient rooms and department work areas
Assist in identifying quality improvement opportunities and demonstrate support for changes in practice designed to improve performance
Ability to prioritize tasks, identify needs for changes in priorities and takes the initiative to recommend and implement changes in concert with their supervisor.
Department Specific Duties
Demonstrates ability to provide emotional support and education to patient and family regarding the end of life process, in a kind and compassionate manner.
Demonstrates ability to work independently as well as within an interdisciplinary team and demonstrate ability to adapt and maintain flexibility in schedule.
Demonstrates ability to utilize critical thinking skills and good communication skills.
Knowledge, Skills and Abilities
Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette
Creates a welcoming environment for all healthcare team members.
Demonstrates the ability to provides safe and effective patient care
Must have the ability to remain focused in stressful situations and perform multiple tasks quickly.
Previous Patient Care Tech or Certified Nursing Assistant experience preferred
High School diploma or equivalent preferred
Licensure, Certification, Registration
Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.
Current CNA certification required.
Current valid driver's license, valid auto insurance and have own transportation required. As of 1/1/2012 any incumbent has been grandfathered.
Physical Activity Requirements
Constant = 67-100% of workday
Use of Fingers
Frequent = 34-66% of workday
Occasional = 33% or less of workday
Physical Demand Requirements
Must be able to lift up to 15# to waist and shoulder height on frequent basis.
Able to lift up to 50# on occasional basis for assist with patient transfers.
Rare lifting of up to 100# for controlled falls.
Able to lift 15# overhead on occasional basis.
Able to push and pull of up to 20# of horizontal force on frequent basis, up to 35# of horizontal force on occasional basis and up to 50# of horizontal force on rare basis.
Ability to administer CPR.