HOURLY PAY RANGE: $12.39 - $16.77
Hours: Days - Hours vary based on need of the department, Varying start time as early (as 6:30am) and varying end time as late (as 4:00pm)
The NH Registration Scheduling staff greet patients, family and visitors. This position is responsible for maintaining patient flow, scheduling appointments, registering patients and operation of the switchboard. This includes verifying demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying/scanning of registration documents. Staff are expected to conduct online insurance eligibility/benefit verification, notify patient/guarantor of charge estimates when applicable, collect patient liabilities, and provide patient financial assistance paperwork when applicable. Acts as cashier in accepting payments from patients, insurance companies, staff, etc.
High school diploma or equivalent required.
One-year post high school education preferred.
Past work experience of at least one year within a healthcare provider environment, performing patient access and/or customer services activities preferred.
Special Skills and Competencies:
Self-motivated, detail-oriented individual able to work with minimum supervision.
Ability to work on multiple projects at one time and flexibility to meet department needs
Must be able to read, write and/or speak English. Computer/PC experience/skills are required.
Knowledge of medical terminology desired.
Excellent communication skills verbal & written , interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs.
Accuracy and time management skills required
Completes Mandatory Reporting: Child and Dependent Adult Abuse requirement within 6 months of hire and renews this requirement every 5 years.
Competitive wages; including weekend and night differentials
Benefit Package (Blue Cross Blue Shield of Michigan) for positions 16 hours per week or greater
Success Sharing - a bonus when the organization meets its goals
All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.
EEO Employer F/M/Veteran/Disabled
In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with Mercy Medical Center – North Iowa/New Hampton/Mercy Family Clinics, please call Human Resources at (641) 428-7287 or email us at email@example.com.
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.