Patient Account Representative II (Billing)

  • Jefferson Healthcare
  • Port Townsend, WA 98368
  • Jan 05, 2021
Assistant/Support

Job Description

Responsible for reviewing patient account information to ensure accurate and timely billing and collection follow-up efforts. This position focuses on revenue cycle functionality for specialty departments in the Hospital and may included clinic billing.   ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES: Maintains proficient knowledge of all software products used in billing Reads email and responds appropriately at beginning and end of shift Follows directions for special projects, ask questions as needed, able to work independently as needed Handles Customer Service phone inquiries, either directly with patients or internal departments, as assigned/scheduled Filing of assigned patient accounts information; uses account comments and clinic notes appropriately Actively participates in staff meetings and decision making in respect to Hospital and clinic revenue cycle Assists Business Office Supervisor, or the Director of Patient Financial Services with department specific tasks as requested (i.e. Medicare Chart audits, marketing, etc.) Shares concerns and ideas with the Business Office Supervisor or Director of Patient Financial Services and/or other staff for the purpose of improving department, Hospital, clinic, and patient outcomes In the event that an account is past due the PAR II may contact the payer in an attempt to resolve the inhibitor Responds to, resolves, and helps prevent revenue cycle issues causing claim denial for Hospital and clinic revenue cycle Provides insurance explanation information to JHC staff or patients as appropriate Responds to patient and JHC staff inquiries concerning patient billing Resolves EMR work queue items within 48 hours of their respective appearance in the work queue Works to accurately release all clean claims within 24 hours of receipt Works interdependently with assigned departments at JHC to minimize patient billing and collections issues   SECONDARY FUNCTIONS: Other duties as assigned Payment applications Responds to patient or insurance questions   Education and/or Experience Certified Patient Account Technician (CPAT) preferred Two (2) years of hospital accounts and insurance experience preferred High school graduate or GED equivalency required Previous office experience; hospital accounts receivable and insurance experience preferred Required to write and be verbally fluent in basic medical billing terminology Required to stay abreast of industry standards and trends  Prefer one (1) year of billing/collections experience Prefer 1 year of multiple payer guidelines for claims submission. Prefer Billing/Coding Specialist Certification Prefer EPIC Certification Schedule 1.0 FTE; full-time, 40 hours/week; typically 8-hour shifts, days may vary.   If you are looking to work with an exceptional team of professionals, we encourage you to consider Jefferson Healthcare. Work where your talent is truly appreciated.

Employment Type

Full-Time