The IS Manager role is accountable for leading a team of technical resources and/or IS Supervisors for a large, complex technical or business support team or production operations. Incumbents are accountable for the budget, performance and results of a medium-sized team or multiple small teams. The role is also accountable for adapting departmental plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business plan. The IS Manager receives guidance from IS Senior Managers and Directors. Incumbents provide technical guidance to employees, colleagues and/or customers. They are accountable for addressing issues with impact beyond own team as well as defining team operating standards and ensure essential procedures are followed. This position requires extensive knowledge of project management, resource management, performance management, managing service levels (24X7 in some cases), computer systems configuration, and customer service. Fiscal responsibilities include the development, adherence, and monitoring of departmental budgets.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: Bachelor's Degree or equivalent work experience.
Experience: Prior management experience or experience in a highly collaborative role requiring strong interpersonal and leadership skills (2 to 3 years). More than five years' experience working in a progressive technical environment. Strong project management experience. Demonstrated experience with process/workflow analysis, design and implementation.
Demonstrated ability to structure organization for success (role definitions and org structure).
Strong facilitation and collaboration skills
Strong business knowledge / acumen
Outstanding organizational skills including knowledge of quality and project management tools and techniques.
Interpersonal skills necessary to communicate at all levels with clinical, technical and administrative staff, vendors, and engineers.
Analytical skills necessary to organize and oversee the work of systems analysts/technical resources to effectively evaluate the quality of work performed.
Demonstrated change management skills
Committed to being the trusted source for quality care – and careers.
At MaineHealth, exceptional people using the latest in advanced innovations help ensure that our northern New England communities are the healthiest they can be. From a full array of telehealth programs to the most sophisticated electronic medical records system, our clinical technology is second to none. But it’s our people who bring these medical advancements to life as they change the lives of the people in the communities we’re proud to serve.
As a non-profit family of high-quality healthcare providers, we’re working together to create strong, vibrant and healthy partnerships. We are an integrated healthcare delivery system made up of the state’s only academic medical center (and largest hospital), a large bio-medical research center, community hospitals, home care agencies, physician practices, an outpatient lab, and diagnostic and surgery centers. In addition to our clinical opportunities, MaineHealth also offers a variety of fulfilling careers in finance, human resources, information services, marketing, support services, and more!
The MaineHealth family of hospitals and healthcare organizations offers outstanding opportunities to work and live in one of the most spectacular areas of our nation. Our ongoing growth and focus on compassionate care mean a choice of challenging and rewarding career opportunities throughout our system – from mid-sized cities and small towns in the mountains to beautiful coastal communities.
The MaineHealth integrated health system includes: