The Surgical Lounge Representative obtains surgery schedule from recovery room, answering telephone, identifying each visitor as they enter the surgical lounge and obtaining their name, the patient’s name and their relationship to the patient; informs each visitor regarding hospital services. Calls the nurse for an update on patient’s status if not called by the nurse first; informs the family when their patient is in the Recovery Room; keeps the Surgical Lounge neat and presentable; assembles charts and assists surgical staff with various clerical duties when requested.
High school diploma or equivalent. Excellent communication and customer service skills. Must demonstrate a positive and caring attitude. Ability to stand and walk to escort families to the OR area to meet with the surgeon post operatively.