Room Service Ambassador Casual

  • Methodist Jennie Edmundson Hospital
  • Council Bluffs, IA, USA
  • Sep 16, 2020

Job Description

Department: Nutrition Services
Facility: Jennie Edmundson Memorial Hosp
Location: Council Bluffs, IA
Schedule: Casual
Hours: 4p-8p
Req_Number: 19090


  • Purpose of Job
    • The Room Service Ambassador prepares and delivers patient and guest trays to patient rooms within the hospital by using exceptional customer service and following departmental policies and procedures.
  • Job Requirements
    • Education
      • High School diploma or General Educational Development (G.E.D.) preferred.
    • Experience
      • 6 months food service experience preferred, preferably in a hospitality industry, which may include culinary, with strong emphasis in customer service.
    • License/Certifications
      • Food Handler's Certificate preferred.
    • Skills/Knowledge/Abilities
      • Knowledge of food production and delivery process preferred.
      • Knowledge of computers preferred.
      • Basic math skills required.
      • Strong verbal communication skills for positive interaction with staff and customers required.
      • Strong customer service skills required, including face-to-face and telephone, required.
      • Able to read, write, and carry out oral and written instructions with accuracy and efficiency required.
  • Physical Requirements
    • Weight Demands
      • Medium Work - Exerting up to 50 pounds of force.
    • Physical Activity
      • Not necessary for the position (0%):
        • Climbing
        • Carrying
        • Kneeling
      • Occasionally Performed (1%-33%):
        • Balancing
        • Crouching
        • Keyboarding/typing
        • Sitting
      • Frequently Performed (34%-66%):
        • Carrying
        • Distinguish colors
        • Fingering/Touching
        • Grasping
        • Lifting
        • Pulling/Pushing
        • Reaching
        • Repetitive Motions
        • Speaking/talking
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Constantly Performed (67%-100%):
        • Hearing
        • Seeing/Visual
    • Job Hazards
      • Not Related:
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
      • Rare (1-33%):
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
      • Occasionally (34%-66%):
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
      • Frequent (67%-100%):
        • Equipment/Machinery/Tools
        • Mechanical moving parts/vibrations
  • Essential Job Functions
    • Essential Functions I
      • Prepares assembly area for room service tray production by conducting pre-service quality checks and maintaining the cleanliness of the assembly area to ensure the area is ready for the preparation of patient and guest trays.
      • Maintains adequate level of food and supplies for appropriate service by ensuring par levels in food service area and nourishment centers are met and maintained.
      • Assembles and delivers patient food trays to the patient's room by following Room Service guidelines to ensure all orders are accurate and delivered in a pre-established time guideline.
      • Assists with the production and preparation of food items to ensure Room Service orders are prepared and delivered in a timely manner.
      • Interacts and helps support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner to ensure excellent customer service is met and maintained.
      • Assists patients with pre-meal service, including removing lids and opening packets, by following Room Service guidelines to ensure patients are satisfied and needs are met.
      • Retrieves Room Service tray carts from designated areas and assists with the cleaning of Room Service trays to ensure continuity of service.
      • Follows proper food handling procedures and complies with quality performance standards to ensure a safe and sanitary environment.
    • Essential Functions II
      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
      • Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.
      • Other duties as assigned.




PI123671224

Employment Type

Full-Time