Provide leadership to the Financial, Clinical, or Administrative groups. Develop, implement and maintain an Enterprise Content Services solution integrating with Epic’s clinical, administrative and financial software applications. Allocate resources and provide project management support to department heads and project leaders. This position is part of a team primarily focused on the implementation, maintenance and support of various Revenue Cycle sub-systems for Health Information Management, Patient Access, Scheduling, Patient Accounting, and Finance. There will be a strong emphasis on patient focus, process improvement, and ITIL methodologies, to provide superior service to our patients and providers while ensuring an efficient Revenue Cycle. Vendor may require travel for training and certification.
Function as an information systems management consultant to senior management, department heads, and supervisors as they plan, implement, and maintain information systems for their functional areas of responsibility.
Primary contact for the Enterprise Content Services solution.
Guide workflow design, build, and testing to create one patient-centric record; analyze other technical issues.
Identify and implement requested changes.
Work with vendor representatives, CCHC business units, and end users to ensure the system meets CCHC’s business needs regarding deliverables and timelines.
Translates business needs into system functionality requirements through application configuration and build activities.
Creates and maintains high quality system, report, and test scripts.
Troubleshoots problems and questions.
Review the status of projects and issues on an ongoing basis with leadership.
Holds weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones.
Plans and executes Service Pack and Version Upgrades.
Establish and maintain required documentation for applications and procedures. Document current and proposed information systems flows and procedures as required.
As part of a team, provide service support for Incident Management as requested by the Helpdesk, our customers, or our department.
Participate in Problem Management as we transform issues into proactive solutions.
Utilize and enhance our Knowledge Management solution.
Effectively follow and document Change Management.
Lead the Analyst Group, develop project plans for system implementations.
Remain abreast of new developments in healthcare information systems technology with special attention to the departments and applications supported.
Serve as resource for other analysts in the department.
Select and use appropriate report writers and other software tools to provide management information to system users and hospital management personnel. Suggested software tools include, but are not limited to, Microsoft SQL or Crystal Reports, Word, Excel, Powerpoint, and Access.
Serve on CCHC committees and task forces as directed.
Performs other work-related duties as assigned or requested.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare’s commitment to CARES: compassion, accountability, respect, excellence and service.
Bachelor's degree in Information Systems, Business Management, Health Care Administration or health care related field required or an equivalent amount of related experience and education obtained that demonstrated the necessary skills and abilities to perform the duties of the position
Minimum of 5 years of progressively responsible IT Patient Financial Services applications experience within an IDN, or large Hospital Organization.
Experience with integrating an Enterprise Content Services solution with the Epic HIS is preferred: Epic ADT/Prelude, Epic HIM and ROI, Epic Resolute, EpicCare, MyChart, Epic Welcome, Haiku and Canto. But, will consider similar experience with other HIS Vendors.
Experience with vendor neutral archiving is plus.
Experience in utilizing ITIL standards to improve the quality of IT services and the usage of the ServiceNow platform are a plus.
We are searching for a self-starter with strong interpersonal, analytical and critical thinking skills who is comfortable communicating with all levels of personnel.
Candidate will possess a demonstrated ability to learn quickly and have an aptitude to adapt quickly to change.
Demonstrated written and oral communications and educational skills
Ability to present design concepts and system functions in an understandable, logical and concise manner
Proven ability to coordinate and lead projects through completion
Demonstrated project management skills to participate in multiple complex projects simultaneously
Interpersonal skills necessary to conduct training classes, project meetings, and seminars with all levels of the organization
Previous supervisory/management experience desired