Position is responsible for handling a multi-line switchboard in a multi-physician specialty hospital outpatient clinic.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Experience: Previous medical office experience helpful.
Education: High school graduate or equivalent preferred.
Knowledge of individual responsibilities to accurately direct callers.
Ability to use multi-line phone system, including transferring calls and paging.
Ability to speak clearly and loudly enough to be heard by callers and patients.
Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
Knowledge and skills in using office equipment.
Knowledge of customer service concepts and techniques.
Excellent organizational skills with the ability to accomplish multiple tasks.
Strong computer skills.
Ability to read, understand and follow oral and written instructions.
Ability to maintain confidentiality.
Committed to being the trusted source for quality care – and careers.
At MaineHealth, exceptional people using the latest in advanced innovations help ensure that our northern New England communities are the healthiest they can be. From a full array of telehealth programs to the most sophisticated electronic medical records system, our clinical technology is second to none. But it’s our people who bring these medical advancements to life as they change the lives of the people in the communities we’re proud to serve.
As a non-profit family of high-quality healthcare providers, we’re working together to create strong, vibrant and healthy partnerships. We are an integrated healthcare delivery system made up of the state’s only academic medical center (and largest hospital), a large bio-medical research center, community hospitals, home care agencies, physician practices, an outpatient lab, and diagnostic and surgery centers. In addition to our clinical opportunities, MaineHealth also offers a variety of fulfilling careers in finance, human resources, information services, marketing, support services, and more!
The MaineHealth family of hospitals and healthcare organizations offers outstanding opportunities to work and live in one of the most spectacular areas of our nation. Our ongoing growth and focus on compassionate care mean a choice of challenging and rewarding career opportunities throughout our system – from mid-sized cities and small towns in the mountains to beautiful coastal communities.
The MaineHealth integrated health system includes: