Switchboard Operator- Urology

  • MaineHealth
  • Scarborough, ME, USA
  • Aug 08, 2020

Job Description

Summary

  • Position Summary
    • Position is responsible for handling a multi-line switchboard in a multi-physician specialty hospital outpatient clinic.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Experience: Previous medical office experience helpful.
    • License/Certifications: N/A
    • Education: High school graduate or equivalent preferred.
    • Knowledge of individual responsibilities to accurately direct callers.
    • Ability to use multi-line phone system, including transferring calls and paging.
    • Ability to speak clearly and loudly enough to be heard by callers and patients.
    • Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
    • Knowledge and skills in using office equipment.
    • Knowledge of customer service concepts and techniques.
    • Excellent organizational skills with the ability to accomplish multiple tasks.
    • Strong computer skills.
    • Ability to read, understand and follow oral and written instructions.
    • Ability to maintain confidentiality.