This position is the initial contact for patients with Southern Maine Medical Center, and as such must demonstrate exceptional customer service skills in all interactions. This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, and providing for an efficient flow of clinical, administrative and clerical tasks. Obtains patient’s signatures on consent and assignment forms and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs. All tasks are required to be done per established protocols and accuracy standards while demonstrating the Champions of Care expectations of Welcome, Listen and Serve. To be successful in this role, the employee must be competent, flexible, and adaptive to changes in healthcare delivery and technology.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High School graduate preferred.
Experience: Previous clerical health care experience preferred. Previous customer service experience required.
Must complete a formal medical terminology course and customer service training within 1 year after hire.
Knowledge of insurance plans and their requirements (ie: worker's compensation, managed care, Medicare/Medicaid) desired.
Knowledge of medical office procedures and insurance requirements
Must demonstrate progress in understanding insurance requirements.
Familiarity with medical terminology used in an individual physician practice setting is desirable.
Good interpersonal skills required, with an ability to interact with patients and others, both in person and over the telephone, in a courteous, tactful, and effective manner.
Customer service training a plus.
Strong command of the English language, must speak and write it clearly. Ability to speak French helpful.
Ability to use personal computer for on-line data entry required.
Typing, faxing, copier and computer skills required.
Committed to being the trusted source for quality care – and careers.
At MaineHealth, exceptional people using the latest in advanced innovations help ensure that our northern New England communities are the healthiest they can be. From a full array of telehealth programs to the most sophisticated electronic medical records system, our clinical technology is second to none. But it’s our people who bring these medical advancements to life as they change the lives of the people in the communities we’re proud to serve.
As a non-profit family of high-quality healthcare providers, we’re working together to create strong, vibrant and healthy partnerships. We are an integrated healthcare delivery system made up of the state’s only academic medical center (and largest hospital), a large bio-medical research center, community hospitals, home care agencies, physician practices, an outpatient lab, and diagnostic and surgery centers. In addition to our clinical opportunities, MaineHealth also offers a variety of fulfilling careers in finance, human resources, information services, marketing, support services, and more!
The MaineHealth family of hospitals and healthcare organizations offers outstanding opportunities to work and live in one of the most spectacular areas of our nation. Our ongoing growth and focus on compassionate care mean a choice of challenging and rewarding career opportunities throughout our system – from mid-sized cities and small towns in the mountains to beautiful coastal communities.
The MaineHealth integrated health system includes: