This position supports Mercy's philosophy of patient centered care by providing timely and accurate specimen collection and other laboratory support functions. The Phlebotomy Technician exhibits compassion towards our patients, provides outstanding customer service, and demonstrates professional behavior.
Ensures that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
Properly identifies patients and samples during the pre-analytical, analytical, and post-analytical phases of testing
Follows laboratory procedures for specimen collection, order entry, specimen receiving, and all other duties
Communicates effectively and professionally with physicians, nurses, other medical personnel, patients, and families
Prioritizes workload to ensure timely collection of patient samples
Maintains and improves skills by participating in at least one continuing education activity annually
Actively seeks and identifies opportunities for process improvement
Uses laboratory information system access information and enter information
Assists with education and trains new staff and students
Perform specimen collection, including phlebotomy, respiratory swabs, and skin tests, with skill and compassion
Answers incoming phone calls and places outgoing phone calls in a timely manner using proper phone etiquette
Receives specimens into the laboratory and delivers to proper locations
Participates in off-site collections and rotate to lab locations outside the hospital as required
Knowledge, Skills and Abilities
Knowledge of specimen collection procedures, including venipuncture, capillary collection, TB placement, and respiratory swabs
Knowledge of different patient populations and their needs, including neonatal, pediatric, geriatric, and trauma
Ability to work quickly and efficiently under pressure without sacrificing quality
Ability to multi-task, prioritize, and work with interruptions
Skill to use the laboratory information system (LIS)
Ability to detail-oriented
Ability to complete appropriate documentation and paperwork clearly and completely
Exhibits outstanding customer service to patients, families and colleagues.
Experience preferred, but not required.
High School Diploma or equivalent strongly preferred. Relevant experience to be considered in lieu of a degree.
Preferred: Graduate of a phlebotomy training program or medical assisting program.
Licensure, Certification, Registration
Preferred - one of the following:
American Society for Clinical Pathology (ASCP), PBT (ASCP)
American Medical Technologists (AMT, RPT (AMT)
National Healthcareer Association (NHA), CPT (NHA)