This job supports Mercy’s philosophy of patient centered care by providing support to customers, physicians and staff of Mercy Medical Center. The Shift Supervisor will serve as a patient care nurse and charge nurse. The Shift Supervisor will help guide staff through their Mercy Medical Center journey and help demonstrate leadership skills by being a clinical expert and successful role model of the unit.
Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
Standards and Accountability
Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporates needs and concerns of diverse constituencies into decision making.
Planning and Decision Making
Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
Applies key financial concepts and analysis to decision making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.
Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.
Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.
Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.
Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
Provides and ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence
Manages customer complaints in a timely and caring manner in the absence of Nurse Manager.
Assists with department staffing to meet daily census needs and modifies staffing to meet departmental needs as necessary.
Participates in regular department meetings as applicable
Assists with recognizing outstanding individuals or teams in their department
Collaborates with others to implement key initiatives and demonstrate performance improvement within the department based on quality metrics
Practices cost containment efforts on a shift to shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies.
Fosters interdisciplinary, collaborative relationships within the department and organization
Serves as a positive role model and mentor for department and hospital staff, establishing and reinforcing expectations of cooperation, collaboration, and respect.
Participates in the orientation and mentoring of new employees.
Observes and evaluates staff performance, providing regular performance feedback to Nurse Manager.
Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Department Specific Duties
Serves as a role model for staff by demonstrating clinical expertise when providing direct patient care.
Displays support for and awareness of Department Business Plan and assists with implementation of Action Plans toward meeting goals.
Participates in holding unit staff accountable by comprehensively investigating and then providing feedback when there are opportunities for performance improvement; followed by written details to Nurse Manger, which include employee response.
Provides consultation, upon request, within area of clinical expertise to nursing staff or other health professionals throughout the organization.
Participates in monitoring and maintaining unit compliance with regulatory, accrediting, and policy standards/expectations, as evidenced in both mock and actual surveys.
Demonstrates skills and assists others in computer navigation to access essential information effectively and efficiently.
Knowledge, Skills and Abilities
Demonstrates effective leadership skills (i.e. coaching, counseling, prioritization, decision making and conflict management)
Utilizes effective coordination, collaboration, and facilitative skills
Helps to foster a culture of accountability, creative and critical thinking, and staff development
Possesses skill in staffing, staff development and change management
Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
Committed to ongoing self-development and learning
Excellent Nursing skills with rapid critical thinking
Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette
Creates a welcoming environment for all healthcare team members.
Demonstrated leadership skills required
Two years clinical experience preferred
Bachelor of Science in Nursing (BSN) preferred
Certification in clinical specialty preferred
Licensure, Certification, Registration
Current license to practice as a registered nurse in the state of Iowa or compact state required.
Current certification in Basic Life Support, in accordance with the American Heart Association required.
Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.