The Referral Specialist exercises independent judgment in duties. Provides information about the Care Partners program to callers and walk in inquiries and does initial eligibility screening, intake, and enrollment services, coordinates free medication program, and follows through accordingly.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: Successful completion of high school or equivalent preferred.
- Computer competency with efficiency in Microsoft Office Products (Word, Excel, Access, Power Point), internet and data software applications.
- Strong interpersonal and verbal skills required to appropriately interact with applicants, providers, and public.
- Strong customer service, teamwork, resource knowledge and advocacy skills.