Working Title: DHW Programs Administrative Assistant
In support of the Duke Health and Well-Being Programs department and its director, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.
Duties and Responsibilities of this Level
In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following:
Independently prepare more complex documentation, reports, charts, graphs, meeting minutes, and spreadsheets at designate intervals and as requested to support department initiatives.
Coordinate special projects, including the rentals process for the Duke Integrative Medicine space and implementation of technology within the team.
Research budget variance and follow up to resolve issues.
Develop advanced presentation materials.
Prioritize and resolve inquiries (phone, e-mail, in person) and customer service requests.
Provide back up for the Program Specialist on customer service initiatives including requests in the Programs email box and phone line.
Assist with logistics and set up for rental and programmatic needs.
Coordinate program-related meetings for the team.
May have portfolio of programs to coordinate including logistics, materials, and resources.
Schedule and maintain calendar of appointments, meetings and travel itineraries, and coordinate related arrangements.
Act as a liaison between the department and external groups.
Explain policy/procedures to other parties based on knowledge of the company and department guidelines.
Collect, compile and analyze moderately complex data and information.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
High school education or equivalent.
Two years of administrative support experience of increasing variety and/or complexity
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Creatively uses PC, word processing and other office tools.
Thorough knowledge of department policies, procedures, and goals.
Distinguishing Characteristics of this Level
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.