Initial Training Schedule: Monday - Friday between 8am and 5pm
Position Hours: Between the hours of 5:30am and 8:00pm, rotating holidays and weekends
Representatives (PAR) provide our world renowned healthcare team with
comprehensive administrative support. PAR’s serve as the first point of contact
for patients and exemplify personal warmth, patient engagement, and
professionalism. In this highly visible role PAR’s support departmental teams
and interact with patients, families, and health care providers.
Representative duties include but are not limited to the following:
- Responsible for
interviewing/registering/instructing patients in a face-to-face setting or on
- Enters and validates
medical, demographic, insurance, financial, and business data in a timely and
courteous manner to ensure master patient index integrity and creation of an
- Prepares standard patient
materials including forms, labels, brochures, surveys, etc.
- Maintains confidential
health records, processes physician orders, and schedules patients.
- Provides patient
education regarding third party coverage and liabilities. Communicates possible
payment options and personally connects patients to financial counselor if
- Collects, posts, and
balances co-pays, deductibles and other patient payments.
- Maintains expertise in
Patient Access Services (PAS) legal and compliance requirements; incorporates
principles into workflows.
- Recruits and trains patients
to access My UH Care Personal Health Record.
- Maintains up-to-date
knowledge of computer systems, insurance/government regulations and UH/PAS
policies/procedures used within the department.
- Functions as an
integrated team member and works collaboratively with other staff and providers
across the system to improve patient experience and department efficiency.
- Maintains a clean and
organized work area. Will be cross-trained to perform other duties as
assigned. May be scheduled to work at off-sites.
(This role encounters Protected Health Information (PHI) as part
of regular responsibilities. UH employees must abide by all requirements
to safely and securely maintain PHI for our patients. Annual training,
the UH Code of Conduct and UH policies and procedures are in place to address
appropriate use of PHI in the workplace.)
- Minimum 1 year of
experience in a call center, patient registration, scheduling, office, banking,
customer service or related medical field using computers required. A
bachelor’s degree will be accepted in lieu of 1 year of work experience.
- High School diploma or
- Degree or progress
towards degree preferred. Medical Terminology preferred.
- Demonstrated ability to
use PCs (and toggle between multiple applications), MS Office, and general
office equipment (i.e. printers, scanners, electronic signature pads, copy
machine, multi-line phone, FAX machine, etc.) required.
keyboarding/data entry skills required.
- Must be detail-oriented
and organized, with good analytical and problem solving. ability. Notable
client service, communication and relationship building skills required.
- Ability to function
independently and as a team player in a fast-paced environment required.
- Must have strong written
and verbal communication skills and excellent spelling.
- Professional demeanor