Health Services Navigator

  • Holy Name Medical Center
  • Teaneck, NJ, USA
  • Jun 03, 2020

Job Description

Responsible for the complete and accurate registration of all patients in an orderly, expeditious and pleasant manner. Employee must have in-depth knowledge of Patient Registration and insurance verification policies and procedures. Has understanding of computer terminals and printers in order to perform daily functions. Requirements: Education: High School graduate or equivalent experience Skills: Ability to work independently. Knowledge of medical terminology, require good communication skills and telephone technique. Must be able to work well under pressure. Experience: Experience with computerized data entry required. Essential Functions of the Job: 1. Promptly answers, screens and Patient Registration authorizations and telephone inquiries with strict adherence to confidentially agreements policies and procedures. 2. Provides Patients information on Holy Name Medical Center patient programs, policies and procedures. 3. Collects and enters all Patient personal data and insurance information, into the appropriate medical service software to complete and prepare patient record. Collection includes validation of active insurance and ensuring all precertification documents are on file prior to Patient receiving service. Documentation is to be concise, thorough and accurate. 4. Registration Navigator is responsible for determining Patient benefit coverage and Patient notification of any financial responsibility, prior to Patient receiving service. 5. Registration Navigator is also responsible for transition of patient from Physician’s Office to Holy Name Medical Center. Registration Navigator is responsible for securing all necessary documents to ensure Patient experiences no delays in services they are seeking.. 6. Meets outlined Holy Name Medical Center benchmarks and/or quality indicators as monitored through audits or recordings. 7. Supports organizational changes. Demonstrates professionalism and flexibility in providing coverage and/or availability for the Call Center via scheduling adjustments for unexpected absences, events or call volume variances. Service Delivery Expectations: 1. Provides Patient with exceptional customer service experience 2. Team Player 3. Meets the expectations of internal and external customers (Patients, Physicians Office) in providing excellent service. 4. Demonstrates positive customer relationship skills with all telephone and in person encounters. 5. Seeks and supports change in call flow processes and communications services. 6. Suggests improvements and participates in efforts to improve service levels. 7. Promotes sense of pride in Call Center and positive interpersonal relations among all team members.


10:30 am - 7pm

Employment Type

Full Time