The Community Liaison (CL) is responsible for implementing the daily duties within the Community Education Plan that will provide for the establishment and maintenance of long-term community relationships with referral sources, resulting in increased utilization of hospital services. All duties to be done in accordance with Joint Commission, Federal and State regulations, Oceans' Mission, policies and procedures and Performance Improvement Standards.
Builds relationships with community professionals to generate referrals to Adult and/or Geriatric Psychiatry Unit Program.
Performs mobile assessments.
Makes 1:1 contact with community professionals.
Initiates strategies to generate referrals to Adult and/or Geriatric Psychiatry Unit and educates health care facilities and members in the community and rural areas.
Promotes specialty clinics in the community to highlight Adult and/or Geriatric Psychiatry Unit's program and services.
Assists the Director in the planning and implementation of education strategies.
Assists in maintaining monthly reports for department (e.g. Contact Lists, Reference Logs, Newsletters, Fax Outs, Follow-up Calls, Physician Expense Reports, etc.).
Analyzes marketing data to develop strategies.
Reports to team members information affecting community education efforts.
Performs any other duties and projects as assigned.
Minimum of two (2) years experience in marketing or advertising, preferably in a medical or hospital environment. Graduate of an accredited College or university with a bachelor's degree in either marketing, mass communications, business administration or equivalent experience preferred.
Knowledge of hospital operations and psychiatric programs preferred. Strict adherence to all corporate compliance policies. Passes age/disability/cultural sensitivity skills test, probationary and annual monitor. Demonstrates knowledge of growth and development. Communicates in age/disability/culturally sensitive manner to patients, patient's families and referral sources. Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program.
Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior. Work requires spending approximately 85% or more of the time inside a building, which offers protection.