Supervisor – Patient Access Emergency Department
Maine Medical Center
Full Time, Evenings
Maine Medical Center is seeking a Supervisor – Patient Access Emergency Department in Portland. The Supervisor must have excellent communication and time management skills, be flexible in a fast-paced Emergency setting, and be able to build and maintain collaborative relationships. The Emergency Patient Access Evening Supervisor is responsible for coordinating and supervising the Patient Access Associate activities in the MMC Emergency Department. This position has a rotating schedule on the evening/weekend shifts to support the needs of the team. The Supervisor has direct oversight, including the hiring, coaching, scheduling, completion of payroll and support of day to day operations for about 20 Patient Access staff, that are patient-facing in a 24/7, Level 1 Trauma Center, Emergency Department. The Patient Access functions include patient check-in/arrivals and admissions, bedside registration, coverage verification, financial navigation, including time of service collections, and works in close contact with clinical staff.
The Supervisor is responsible for providing leadership, support, direction and focus in the application of the Patient Access standards and principles of continuous improvement. The scope of responsibility includes maintaining the processes, data system accuracy and infrastructure that assures that the MaineHealth entity receives timely payment for services provided or makes alternative financial arrangements, and that patients receive prompt clinical services. S/he will supervise staff to ensure the financial goals and objectives based on the Revenue Cycle Scorecard are achieved monthly for each area of responsibility. This role will create an environment where new ideas are encouraged. S/he will reinforce staff involvement in all improvement activities, develops department goals and objectives which support corporate and health system. S/he must have a full understanding of the process and each role within the process and its effect on the larger scope of the Revenue Cycle. This role must establish the department’s standards and expectations for improvement initiatives and aligns them with Revenue Cycle initiatives.