Position Summary (Portland Campus)
Receiving general direction from the Security Manager, Supervisor or designee, enforces hospital policies, provides a safe and secure environment for hospital patients, visitors, and employees by supporting policies, and by continuously watching for and timely reporting of potential safety hazards and unusual occurrences through patrol of assigned areas. Investigates complaints or potential misconduct; assists medical staff in restraining patients as necessary; provides protective services. Possesses and exhibits extraordinary customer service skills.
The successful candidate:
Demonstrates the ability to communicate well with a wide variety of people in stressful or sensitive situations.
Works directly with clinical staff and others as appropriate to diffuse problematic or even violent situations.
Has the ability to take command of an escalating or violent situation and de escalate as per organizational training and policies. Generally, this level of skill is attained through at least two years of security work or equivalent experience.
Displays the technical requirements for (but are not limited to) the ability to use all systems in the dispatch area including skills needed to program door functions and CCTV video retrieval and clip archiving.
When responding to door alarms, grasps the fundamental door treatment design principles enough to trouble shoot if the alarm is related to a problem related to inappropriate programming, a carpentry issue, a request to exit device failure or other electronic device failure.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
A valid, acceptable State of Maine driver’s license is required for all associates with a maximum of four accrued penalty points.
High school diploma or GED is preferred. Associate’s Degree is preferred.
6 months of healthcare security experience preferred. Other security or public safety experience is a plus, with an emphasis on providing a safe and dignified environment for all types of people in stressful situations.
International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification is required within the first 12 months of employment.
Certified in Management of Aggressive Behavior and CPR is required within in first 90 days of employment.
Interpersonal skills necessary to respond to a wide range of patients with a variety of sensitivities as well as communicate as necessary with managers and administrators.
Excellent ability to identify gaps and solve problems.
Strong customer service background is required.
Ability to operate multiple software applications.