Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.
Duke Nursing Highlights:
The Medical A ssistant, Certified functions as an integral member of theinterdisciplin ary healthcare team in providing direct patient care. TheMedical Assista nt, Certified performs routine administrative and patientcare supportive duties in a Health System medical practice that assistmedical and/or nu rsing staff in the examination and treatment ofpatients and ensure the c linic/office runs smoothly.
Clinical r esponsibilities:The CMA takes medical histories and records vital signs, explainstreatment procedures to patients, and prepares patients for exa minationsand procedures.Patient care support responsibilities may includ e assisting the medicaland nursing staff during examination and procedur es, collecting andpreparing laboratory specimens, performing basic labor atory test in theclinic/office, taking electrocardiograms, removing sutu res/ staples,changing sterile and non-sterile dressings, promoting patie nt/familyunderstanding of the educational content and his/her involvemen t in theplan of care, and documenting in the patient record.Other clinic al support responsibilities include disposing ofcontaminated supplies, i nstrument processing, high level disinfectionand sterilization of medica l instruments, telephoning prescriptions to apharmacy, preparing and adm inistering medications as directed by aphysician, and authorizing drug r efills as directed. Performs otherclinical functions as delegated and su pervised by the physician.Administrative responsibilities:The CMA greets patients, answers telephones, schedules appointments toinclude arrive a ppointments in MaestroCare, checkout patients, andreferral scheduling; a rranges for hospital admissions and laboratoryservices, updates and file s patient medical records, fills out insuranceforms, handles billing, bo okkeeping to include receiving copays andcollections on account balances ; correspondence, and ordering clinicaland clerical supplies and forms. Performs other administrative dutiesasdirected.May be requested to be a liaison for clinic activities such as JointCommission and falls and/or participate in clinic committees.
Good customer service skills.Work requires the ability to u nderstand and follow oral and writteninstructions generally acquired thr ough a high school education andmedical assistant programming.Heavy lift ing and the ability to transport stretcher and wheelchairpatients may be required.Working knowledge of sterile techniques and special procedures that areapplicable to work performed.Working knowledge of procedures an d techniques involved in administeringroutine and special treatments to patients.Working knowledge of sanitation, personal hygiene and basic hea lth andsafety precautions applicable for work in a clinic setting. Worki ngknowledge of infection control procedures and safety precautions.Age s pecific competencies.Daily clinic preparation process; registration, sch eduling, chargeposting, order entry. Able to document and communicate pe rtinentinformationAbility to establish and maintain effective working re lationships withpatients and clinic staffTyping skillsMedical terminolog yLevels II and III -- Ability to independently seek out resources andwor k collaboratively
Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health EducationSchools (ABHES) strongly preferred. High school or GED graduation required.
Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.
Level I -- Certificationby AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.