Under the direction of the Director of Patient Access arranges for the efficient and orderly registration of outpatients. Ensures that accurate patient information is collected and that patients are made aware of hospital policies and procedures. Schedules and pre-registers all scheduled outpatients for participating departments. Provides telecommunication to and from departments and physicians' offices. Answers questions about testing from offices and patients or refers to appropriate source.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following, but other duties may be assigned.
Registers and interviews patient or patient's representative to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill and other demographic and financial information deemed necessary to complete patient record.
Answers telephone, schedules appointment(s) for outpatient testing and pre-registers patient for same in an accurate and efficient manner.
Maintains proper phone etiquette and responds to all inquiries or routes call to the appropriate area.
Appointments scheduled per department guidelines and policy.
Enters pre-registration information in the HIS system on scheduled appointments in an accurate manner per department policy.
Enters patient information into computer and routes printed copies to designated department.
Prepares ID bracelets for Same Day Surgery patients and routes appropriately.
Obtains necessary signatures of consent from the patient/representative and explains patient's rights to the patient/representative.
Reviews computer print outs for correct information, separates and distributes copies to appropriate departments.
Maintains files and keeps forms current.
Effectively present information and respond to questions from managers, staff members, patient, patient's family, and the general public. These would include the pediatric client, the adolescent client, the young-middle aged client, and the geriatric client.
Will screen diagnosis on patients with Medicare Health Insurance for procedures that have LMRP's in place and request additional information from Dr offices as needed or present patient with an Advanced Beneficiary Notice if needed for non compliant diagnosis.
Aware of the functions within the scope of the hospital policy/procedure.
Aware of and responds to Disaster/Fire Plan per policy.
Maintains patient confidentiality at all times.
Performs other duties assigned within scope of responsibility as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES:
Must have excellent typing skills and basic knowledge of personal computers. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hand to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to the risk of electrical shock.
The noise level in the work environment is usually moderate.