The Applications Analyst is a subject matter and design expert for their designated application(s). They must possess knowledge as to how the application functions, is designed, its core workflows and general maintenance. They are responsible for researching, planning, coordinating and recommending software and system choices to meet the organization’s operational/business requirements. The Analyst should be familiar with the software development life cycle (SDLC). This involves tasks that include project planning, analysis, design, build, implementation and support. Analysts must gather all relevant information associated with a problem or proposed design, identify system requirements with customer input, develop options and alternatives, create a suggested solution and then evaluate the flow, design and output of that solution with customers and colleagues.
Bachelor’s degree in computer science, business management or a clinical profession (nursing, laboratory science, pharmacy, etc.) preferred.
Experience/TrainingServing in an analyst or computer system support (five years) preferred. Experience in and knowledge of health system operations (five years) preferred.
License/CertificationMust maintain Epic certification, required within ninety (90) days of completing training for certification testing, employees will be given three chances to pass each certification test. Application coordinators will gain in-depth knowledge of software by attending training at Epic and completing application certification projects and tests.
Other QualificationsThe analyst must possess problem solving skills and be able demonstrate critical thinking. They should evaluate all relevant information and make decisions based on those findings. The analyst should be “outcome focused” – driving towards achieving successful results and solutions. They should be able to define and meet with work related goals independently, and overcome resistance and setbacks. The ability to plan and manage workload is pivotal; the analyst must be able to review assigned work, prioritize that work and collaborate with managers, peers and other to complete assignments. Effective oral and written communication skills are required. The analyst must develop and present documentation and designs that provide a logical description of work performed. The analyst must effectively utilize time by prioritizing and managing tasks and workload to avoid delays and increase and improve work output.