The Registration Financial Specialist position is the Emergency Department's first point of contact for patient registration. This position interfaces with patients, care team members, guests, law enforcement personnel, para-medical personnel and third party payers to ensure accurate and timely registration of patients who enter the Emergency Department (ED). This position manages a high percentage of unexpected and challenging patient cares using problem solving, conflict management and respectful interactions.
This position interviews patients to obtain the information necessary to register the patient properly; this interview takes place in ED triage or at the bedside upon admission. This position also educates patients regarding payment options using guidelines and appliation procedures for programs such as Minnesota Medical Assistance, Minnesota Care and MNsure.
At Regions Hospital you’ll find a warm, diverse group of people who are committed to helping our patients – and each other. We foster an inclusive environment that encourages new ways of thinking, celebrates differences and recognizes hard work. We’re also committed to living our values. This means you can expect us to be your partner and treat you with dignity and respect. Join our team and make good happen!
High school diploma or GED
Two (2) years customer service experience
Previous computer and software experience
Post high school degree or 2-4 year certificate
Healthcare customer service experience
Healthcare registration experience including insurance knowledge, healthcare revenue cycle or electronic medical record experience (i.e. Epic)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Monday - Friday, 3:00 - 11:30 pm with every other weekend