Support unit mission of creating a nurturing and hopeful healing environment for families & children in crisis – through interactions with patients, families, & staff, as well as through supportive clerical functions. Both direct interactions and phone conversations with children, families, guests, and staff, as well as clerical work will reflect the following values essential to creating a healing environment.
Answer all incoming calls
Route incoming calls to appropriate extensions, or hold call while text paging clinician with name of caller that call is waiting
When calls are for unit, greet caller, get details of call/caller, put on hold, reach someone on unit directly & let them know the nature of the call/caller before letting caller know to whom you are transferring. If no one is available, or if message can be relayed, speak with caller.
Know which teams are working with which children, so that callers can be informed of name of LICSW/MD working with their child & you can direct call appropriately
Be sure that sufficient admission charts are stocked from nights – be able to put together admission charts if we run out
Label pre-admission charts prior to admissions with name, DOB, DOA with typed labels
Label & prepare ADLs boxes prior to admissions
Get past FHC medical records of readmissions
Greet admissions, do belongings search, & photo ID, label valuables
Prepare stamped discharge paperwork clipboards at time of admission
Organize & addressograph patient charts
Do patient chart filing daily
Break down, stamp, organize discharged charts, & send to medical records daily
Help with data collection from d/c charts as needed
Daily administrative & business details
Incoming & outgoing mail run & distribution to staff mailboxes
Keep printers & fax machines stocked with paper & in working order
Order & replace fax toner & drum as needed
Staple, hole punch & distribute faxes to mailboxes as they arrive
Keep an outgoing fax box & fax outgoing fax requests within 30 minutes
Order office supplies weekly, as needed
At least 1 year of administrative experience in a clinical setting preferred. Mental Health setting a plus. Bachelor's degree preferred, but not required.
12:00pm-8:30pm 4 weekdays, plus every other weekend