Manager, Centralized Business Services

  • Location: Coeur Dalene, ID
  • Posted: Jan 17, 2020

Job Description

Revenue Cycle - Business Services
Temporary, Days
Requisition # 25645


Manager, Centralized Business Services


Position Summary:

Provides leadership and direction for patient accounting functions to include management of hospital and professional clinic billing operations, charge capture oversight, denial mitigation and vendor management.


Performance outcomes to maximize the recording and collections of Kootenai Health net revenue from patient care
Responsible for the coordination and supervision of the hospital and professional clinic accounts receivables functions, including overall policies, performance objectives and initiatives
Ensures that account receivables are kept at an acceptable level consistent with national averages and administrative expectations
Develops and implements performance improvement initiatives
Monitors, coaches and improves staff performance and productivity Responsible for managing operational department budgets
Familiar and stays current with industry concepts, practices, and procedures
Relies on extensive experience and judgment to plan and accomplish goals
A wide degree of creativity and latitude is expected. Performs other related duties as assigned
Familiar with standard concepts, practices, and procedures within the field
Relies on experience and judgment to plan and accomplish goals
Regular and predictable attendance is an essential job function
Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications:

Bachelors degree required
Minimum of 5 years experience in supervision or management of hospital and professional billing, collections and other related business office procedures
Knowledge of current CMS and other federal regulations governing patient care and claims processing, as well as claims submission and account resolution processes for major carriers and intermediaries, with a thorough understanding of payer regulations impacting hospital and professional claims processing
Experience with medical and managed care contract terminology, demonstrated knowledge of Revenue Cycle procedures, including direct knowledge of CPT, HCPCs & ICD-10 codes, and HCFA and UB04 claims submission requirements
Direct, hands-on familiarity with current EMR, eligibility, registration, and claims processing systems; Epic experience preferred

Working Conditions:

Must be able to maintain a sitting position
Typical equipment used in an office job
Repetitive movements

Why Kootenai Health?

Kootenai Health has a solid reputation in the Pacific Northwest and has a rich history that spans nearly 60 years of innovation, achievements, and benchmarks in healthcare. Providing a comprehensive range of medical services, our main campus is located in Coeur d'Alene, Idaho and includes a 330-bed community-owned Level II Trauma hospital. We have been recognized among large employers as the No. 1 Best Place to Work in Healthcare by Modern Healthcare magazine, and are regularly recognized by Cleverly and Associates for providing value to our community.

Employer Highlights:

3 Time Magnet Designated since 2006 This designation is nursing's top honor, accepted nationally as the gold standard in nursing excellence. Kootenai was the first hospital in the Inland Northwest to receive this designation and the second in Idaho.

Member of the Mayo Clinic Care Network in 2014 Kootenai Health became the 30th member, a national network of like-minded organizations that share a commitment to better serving patients and their families. Kootenai Health is the first health care organization in the Pacific Northwest to be selected as a member of the Mayo Clinic Care Network, and, like all network members, will remain locally-owned and independent health care provider.

Most Wired / Wireless Hospital, Hospital & Health NetworksKootenai is consistently named one of the 100 Most Wired hospitals in the country. In this same survey, Kootenai also earned a spot on the list of Top 25 Most Wireless hospitals.

3 Time Gallup Great Workplace Award Winner Kootenai Health has been recognized as one of the most engaged and productive workforces in the world!

Have you considered a career at Kootenai Health? Maybe you should!

Employment Type

  • Temporary, Days

Kootenai Health

2003 Kootenai Health Way
Coeur d'Alene, ID 83814

Opened: 1958

Phone: (208) 625-4620

Fax: (208) 625-4620