Counseling Resource Officer - FT (Lexington)

  • Location: Lexington, KY
  • Posted: Jan 17, 2020

Job Description

Counseling Resource Officer - Full-Time

Bluegrass Care Navigators - Lexington, KY

Recognized as a program of excellence receiving 3 awards in 2017

Living with a serious illness or caring for a loved one who is seriously ill can be one of lifes most challenging times. We need experts who have been there for families countless times, providing experience, guidance and care.

Bluegrass Care Navigators connects patients with caregivers who have exactly the right expertise to meet their health care needs and help handle the activities of everyday living. Our team provides unsurpassed private duty nursing, palliative care, hospice care and more.

Masters degree in Social Work.
Current license as a social worker in the state of Kentucky, LCSW preferred.
Proven ability to work within an interdisciplinary setting.
Proven ability to supervise, direct and motivate staff.
In-depth understanding of psychosocial and grief issues of terminally ill patients and their families.
Must have current Kentucky drivers license, automobile insurance, and unlimited access to a reliable automobile.
At least ten years of counseling experience, preferably including palliative and/or hospice and varied types of clinical specialties.
Minimum of three to five years experience in patient care services management/leadership required.
Ability to exercise judgment and discretion in confidential matters.
Possesses and maintains good physical stamina and mental health. Has presented a pre-employment physicians health clearance including a negative TB skin test and/or CXR and other tests as required by organization policy.
Must have the ability to demonstrate leadership, managerial ability, good interpersonal relationships, and the application of sound administrative principles.


The Counseling Resource Officer advises the COO on best practices in psychosocial and patient/family care. Is a resource and consultant to the IDG with complex patient/family care/counseling needs. Also works with healthcare leaders to develop and implement social work, bereavement and chaplain recruitment and retention plans as well as initial and ongoing training and education. The Counseling Resource Officer reports to the COO and works collaboratively with Nursing Resource Officer to guide and lead best practice in clinical services across all service lines. This employee, along with the Chief Operating Officer and CQI department, is responsible for monitoring the quality of the counseling program and services offered. This employee works collaboratively with the Department of Professional Development to develop and implement a plan for counseling discipline training, education and development. The Counseling Resource Officer supports a counseling environment that fosters collaboration; partners with providers to ensure a smooth workflow; ensures counseling standards are upheld; maintains regulatory and compliance approvals and accreditations; assists with and supports strategic plans; cultivates relationships across functions, departments and service lines; and serves as a counseling resource for the agency.

Coordinate agency wide planning and delivery of the counseling component of patient/family care.
Reviews, develops and implements policies, procedures and/or processes to ensure safety, quality, completion, and coordination of tasks assumed by counseling including patient/family assessment, plans of care and interventions.
Assist the Department of Professional Development with identifying and problem solving the learning needs of counseling leaders, counseling staff and implementation of counseling education, training, development and validation.
Develops with HR and Professional Development, best practices for hiring and training of counseling staff. Assists with hiring and training counseling staff as requested by Executive Directors and Service Line Leaders.
Provides clinical consultation to counseling staff, as needed, on complex issues such as but not limited to suicide, abuse and neglect, complicated grief, financial, discharge planning, staff safety, drug diversion, etc.
Assists the agency with the creation of staffing solutions and cross training team members.
Shared responsibility for the identification and collaborative development of patient/family clinical education materials.
Assist Chief Operating Officer and CQI in monitoring compliance with organizational policies and procedures, licensure and certification requirements, legal and ethical standards, and state and national standards.
Assist CQI staff regarding counseling services practice and coordinate implementation of CQI recommendations.
As needed and directed by the COO, convenes a counseling council.
Openly displays cooperation in adhering to administrative policies and supports the philosophy, goals, and values of the Organization.
Demonstrates a time-conscious attitude and consistently strives to use time effectively by completing assignments in an efficient, well-organized, and self-directed manner.
Shares information, knowledge, concerns, and expertise through staff meetings, in-services, and assisting in the orientation and education of new employees.
Establishes and maintains effective communication patterns using tact, sensitivity, sound judgment, and professional attitude when relating to patients, patients families, co-workers, supervisors, health professionals, and physicians.
Assures that worked and benefit hours are appropriately documented.
Reports to work as scheduled. Does not abuse PTO, is not tardy, and maintains reasonable flexibility in work schedule.
Maintains dress code and evidences good grooming.
Attends mandatory in-services.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Bluegrass Care Navigators (formerly Hospice of the Bluegrass) is a nationally respected hospice, having cared for thousands of families in our Kentucky communities since 1978, providing hospice services to approximately 750 patients daily in 32 counties located in central, northern and eastern Kentucky. Our services currently include:
Bluegrass Extra Care a private pay service offering personalized home care
Bluegrass Transitional Care help with hospital to home
Bluegrass Palliative Care pain and symptom relief
Bluegrass Hospice Care expert care for the final months of life
Bluegrass Grief Care support through anticipatory grief and bereavement

BCN has been recognized as a program of excellence receiving 3 awards in 2017.

The American Hospital Association presented the 2017 Circle of Life Award for innovation in palliative care and for improving the care of patients near the end of life. Bluegrass Care Navigators is the only repeat honoree in the history of the award.

2017 Hospice Honors Elite recipient by Deyta Analytics, a division of HEALTHCAREfirst. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregivers point of view, honoring hospices ranked above the Deyta Analytics National Performance Score on all 24 of the evaluation questions.

Modern Healthcare has honored Bluegrass Care Navigators, naming it one of its 2017 Best Places to Work. The annual national award recognizes companies that continuously strive to improve their work environment and increase employee engagement, satisfaction and retention through innovative changes in the workplace. The award is based on employees input about the agency and its goals, and honors health care workplaces that empower their employees to provide patients and customers with the best possible care, products and services.

Bluegrass Care Navigators

2312 Alexandria Drive
Lexington, KY 40504

Phone: (855) 492-0812