• Location: Durham, NC
  • Posted: Jan 7, 2020

Job Description

Duke Regional Hospital has served Durham, Orange, Person, Granville and Alamance counties and the surrounding communities for nearly 40 years. With more than 1,900 employees, its focus is on providing outstanding medical care with compassionate, personalized service in a comfortable community hospital setting. Duke Regional Hospital has 369 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services, and also offers care at the Duke Rehabilitation Institute and Davis Ambulatory Surgical Center. In fiscal year 2018, Duke Regional Hospital admitted 16,299 patients and had 165,953 outpatient visits in fiscal year 2017.

U.S. News & World Report ranked Duke Regional Hospital as #10 in North Carolina and #4 in the Raleigh-Durham area for 2018-19.

Duke Nursing Highlights:

Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolinas Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance!

General Description of the Job Class

The Certified Medical Assistant (CMA) functions as an integral member of an interdisciplinary healthcare team in providing direct patient care. The CMA partners with Hospital Medicine clinical leaders and providers to support and enhance patient care activities during and following inpatient hospital stays. Performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination, treatment, and management of patients. The work of the CMA supports the provision of high-quality care, an outstanding patient experience, and efficient patient care activities.

Duties and Responsibilities of this Level

Clinical Responsibilities

Take medical histories and record vital signs. Explain treatment procedures to patients and prepare patients for examinations and procedures.

Take electrocardiograms; remove sutures/staples; and change sterile and non-sterile dressings.

Perform other clinical functions as directed and supervised by supervising physician.

Patient Care Support Responsibilities

Promote patient and family understanding of educational information, their involvement in the plan of care, and document information in patient record. Assist patients with form completion.

Call patients after discharge to inform them of follow-up appointments and test results that were pending at time of discharge.

Administrative Responsibilities

Inpatient Care Coordination- Apply understanding of medical terminology and basic diagnosis codes in managing patient charts in order to complete prior authorization forms. Conduct initial prior authorization review with insurance companies, complete FMLA paperwork for patients, and issue notes excusing patients from work or school.

Assist with coordinating and verifying schedules for inpatient testing and procedures to ensure timely completion. Research and recommend alternative procedure service supplies to improve clinical outcomes and conserve costs.

Manage a variety of incoming calls and correspondence from patients, internal and external care team members, pharmacies, skilled nursing facilities, etc. Serve as the primary point-of-contact for the Transfer Center. Evaluate patient calls for medical urgency, escalating calls to hospitalist providers as needed. Utilize MaestroCare inbox to ensure patient-related communications are documented and addressed in a timely fashion.

Data Collection/Management/Audits - In support of the DUHS Commit to Zero and Patient Experience initiatives, primary responsibilities in this domain include maintaining the Commit to Zero Hospital Medicine Board; and periodically rounding on patients with the patient experience team to collect additional data pertaining to patient experience gaps in performance.

Medication History & Records Management - Perform medication histories, including comparisons between initial inpatient medication lists and physician-generated histories, on patients from outside hospital transfers, ICU transfers, and direct admissions from clinics (DPC, DCI, etc.)

Follow-up on pending test results performed at other facilities to coordinate transfer of records to Duke. Request and ensure receipt of outside records including: clinical notes, pathology slides, and radiology imaging. Obtain required patient signatures on release of medical records forms.

Care Transitions - Serve as a liaison between hospitalist providers and primary care physicians (PCPs) by notifying all non-DUHS PCPs of patient admissions, and forwarding discharge summaries as well as any other relevant supporting documentation at time of discharge.

Research, identify, and establish care with in-network providers for patients without a primary care provider.

Coordinate and schedule a high volume of post-discharge services including 7-day follow-up appointments with primary care providers, laboratory and transfusion services, and specialty referrals. Authorize drug refills as directed and telephone prescriptions to pharmacies.

Patient Distribution - Utilize patient distribution methodologies (e.g., existing HM algorithms, or load leveling when patient census become extremely unbalanced) on an ongoing basis to avoid significant imbalances in patient loads amongst providers while improving the % of geographic assignments by floor.

Other - Use system-based thinking to develop practice initiatives. Serve on committees as assigned.

Perform other related duties as required.

Required Qualifications at this Level

Education: Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.

Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.


Level I -- No experience required.

Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.

Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.

Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.

General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensure, Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or

and/or Certifications: ARMA required. Certifications by AAMA preferred. BLS required.

Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or

ARMA required. Certifications by AAMA preferred. BLS required.

Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or

ARMA required. Certifications by AAMA preferred. BLS required

Knowledge, Skills and Exemplary customer service skills.
Effective communication and interpersonal skills.
Highly organized with strong time management skills.
Work requires the ability to understand and follow oral and written
instructions generally acquired through a high school education and
medical assistant program.
Working knowledge of sanitation, personal hygiene and basic health
and safety precautions applicable for work in a clinic setting. Working
knowledge of infection control procedures and safety precautions.
Ability to establish and maintain effective working relationships with
patients, staff and clinicians.
Ability to document and communicate pertinent information.
Typing skills
Medical terminology
Ability to transport stretcher and wheelchair patients.
Levels II and III -- Ability to independently seek out resources and work collaboratively.

Distinguishing Characteristics of this Level


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Health

705 Broad Street
Durham, NC 27708

Phone: (919) 684-5600

Fax: (919) 684-5600

Web: http://www.hr.duke.edu/