• Location: Durham, NC
  • Posted: Jan 12, 2020

Job Description

Duke Regional Hospital has served Durham, Orange, Person, Granville and Alamance counties and the surrounding communities for nearly 40 years. With more than 1,900 employees, its focus is on providing outstanding medical care with compassionate, personalized service in a comfortable community hospital setting. Duke Regional Hospital has 369 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services, and also offers care at the Duke Rehabilitation Institute and Davis Ambulatory Surgical Center. In fiscal year 2018, Duke Regional Hospital admitted 16,299 patients and had 165,953 outpatient visits in fiscal year 2017.

U.S. News & World Report ranked Duke Regional Hospital as #10 in North Carolina and #4 in the Raleigh-Durham area for 2018-19.

Pharmacy Tech I (Lincoln Community Health Center, CPhT, Experience Preferred - Full Time)

Lincoln Community Health Center is a Duke University Health System Outpatient Pharmacy.

DRH-LCHC Pharmacy

The pharmacy technician will be based at our pharmacy at Lincoln Community Health Center, a primary healthcare facility in Durham, North Carolina. The Center provides the highest quality of care to a culturally diverse population in the Durham area. The ideal candidate will be performing under supervision a variety of routine and advanced technical duties related to preparing and dispensing drugs in accordance with standard procedures and techniques.They must be able to balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. Being part of an award winning team in work culture and teamwork, the candidate must demonstrate excellence in customer service while ensuring all medication needs and regulatory compliance standards are met.

Effectively follow workflow procedure with an in-depth understanding of each area (i.e., prescription receipt, data entry, pick-up, filling) for processing of patient medication
Manage personal responsibilities while being able to shift to help team members
Collaborate with other team members to develop patient understandings
Contributes to a high-performing team by looking for opportunities to contribute individual and broader team goals
Remains flexible for scheduling needs while easily adapting to a challenging work environment
Proactively identifying and resolving potential problems to ensure patients have their medications when needed.
Collaborates with immediate pharmacy team, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver a timely resolution of any medication or insurance related concerns
Prioritizing patient needs and displaying empathy in all interactions to ensure complete patient satisfaction
Actively seeks opportunities to expand clinical, technician and insurance knowledge
Independently able to contact patients via phone to coordinate pick-up of medications refills to ensure medication compliance

Knowledge, Skills & Abilities

Excellent customer service and problem solving skills
Effective verbal and written communication skills
Highly organized with attention to detail
Basic knowledge in Microsoft Word, Excel, and PowerPoint
Ability to work independently
Recommended but not required a minimum of five years of experience in a retail setting

Minimum Qualifications


High School Diploma or equivalent
Pharmacy Technician Certification Board (PTCB) Certification
Registered with North Carolina Board of Pharmacy

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Health

705 Broad Street
Durham, NC 27708

Phone: (919) 684-5600

Fax: (919) 684-5600