• Location: Durham, NC
  • Posted: Nov 7, 2019

Job Description

Duke Regional Hospital has served Durham, Orange, Person, Granville and Alamance counties and the surrounding communities for nearly 40 years. With more than 1,900 employees, its focus is on providing outstanding medical care with compassionate, personalized service in a comfortable community hospital setting. Duke Regional Hospital has 369 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services, and also offers care at the Duke Rehabilitation Institute and Davis Ambulatory Surgical Center. In fiscal year 2018, Duke Regional Hospital admitted 16,299 patients and had 165,953 outpatient visits in fiscal year 2017.

U.S. News & World Report ranked Duke Regional Hospital as #10 in North Carolina and #4 in the Raleigh-Durham area for 2018-19.

This position will report to two (2) Associate Chief Nursing Officers (ACNO) at Duke Regional Hospital.
General Description of the Job Class

In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.

Duties and Responsibilities of this Level

In additionto tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following:

Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designate intervals and as requested.
Coordinate special projects.
Research budget variance and follow up to resolve issues.
Develop advanced presentation materials.
Prioritize and resolve inquiries (phone, e-mail, in person).
Schedule and maintain calendar of appointments, meetings and travel itineraries, and coordinate related arrangements for ACNOs.
Works with HR to schedule interviews for nursing leadership positions and back-up for support to Chief Nursing Officer (CNO) when needed.
Manage Travel arrangements for ACNOs and other nurse leaders; Coordinate related arrangements for large nursing groups; Maintains expnse tracking report, and enters/updates licenses and certifications in API system.
Act as a liaison between the department and external groups.
Explain policy/procedures to other parties based on knowledge of the company and department guidelines; Assist with maintenance of DRH policy and procedures; Print index and required policies for regulatory visits
Ordersupplies and maintains inventory for nursing administration office and nurse resource room.
Monitor API time for biweekly and monthly nurse leaders reporting to ACNO; completes FMLA requests as needed.
Collect,compile and analyze moderately complex data and information.
Creates and maintains complex databases (e.i., nursing operational plan, travel, certification and BSN report) for nurse leaders; Coordinates certification bonus payment with DUHS Nurse Recruitment; Completes iforms for secondary positions when required.
Support hospital committees for magnet champions, nurse practice council, continual compliance, infection prevention and others as assigned; Maitnains and distributes minutes, agenda, and attendance records; Schedule room for meetings and assure room set-up with required equipment.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level

High school education or equivalent.


Two years of administrative support experience of increasing variety and/or complexity

Knowledge, Skills, and Abilities

Creatively uses PC, word processing and other office tools.
Thorough knowledge of department policies, procedures, and goals.
Advanced PC skills (Word, Excel, Duke Box, PowerPoint, SharePoints, Web-Ex, Smart sheets, Qualtrics) preferred.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Health

705 Broad Street
Durham, NC 27708

Phone: (919) 684-5600

Fax: (919) 684-5600