Operations Administrator - Duke Raleigh Hospital - Full Time - Day/Night Rotating

  • Location: Raleigh, NC
  • Posted: Jan 11, 2020

Job Description

Duke Raleigh Hospital offers the latest in care and technology in a patient-friendly setting. It has been an important part of Duke Health since 1998 and has served Wake County for more than 35 years, employing more than 1,300 people.The hospital provides 186 inpatient beds and a comprehensive array of services, including the Duke Raleigh Cancer Center, Duke Raleigh Orthopedic and Spine Center, cardiovascular services, neurosciences including the Duke Raleigh Skull Base and Cerebrovascular Center, advanced digestive care, disease management and prevention, wound healing, outpatient imaging, intensive and progressive care, pain clinic, same-day surgery, emergency department and community outreach and education programs. In fiscal year2018, Duke Raleigh Hospital admitted 9,484 patients and had 230,957 outpatient visits in fiscal year 2017.

U.S. News & World Report ranked Duke Raleigh Hospital as #14 in North Carolina and #6 in the Raleigh-Durham area for 2018-19.

Duke Nursing Highlights:

Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolinas Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance!

Occ Summary

The Operations Administrator provides on-site ope rational leadership ona 24-hour basis (including weekends and holidays). This position willhave the authority to act on behalf of hospital leade rship. TheOperations Administrator must act independently to provide cri sismanagement, interpret policy, make timely decisions that directly imp actpatient care, ensure timely and effective communication andcollaborat ion among departments, and provide operational oversightthroughout the H ospital. This position is the administrative liaison topatients, famili es, healthsystem employees and external customers.

Work Per formed

1. Demonstrate judgment and self-sufficiency in effective problemsolving while serving as theadministrative and operational reso urce forthe hospital.- Intervene in situations involving patients, visit ors, hospital staffand other external customers.- Coordinate operations and personnel activities to meetCSU/Departmental, Hospital and Health Sy stem objectives related to theprovision of services within designated ar eas.- Maintain interface with departmental personnel to ensure there isa dequate space and facilities for patient care and coordination offacilit ies.- Oversee patient care flow while redirecting and allocating resourc es.-Determine necessary space, equipment, supplies and support systems t oensure effective functioning of unit/department.- Investigate patient/v isitor concerns and implements appropriatecourses of action.- Take corrective action in situations requiring immediate intervention,including in terpretation and administration of hospital policy and workrules.- Inter vene and problem solves for inter-/intra-departmental issues.Facilitate interdepartmental communication, negotiation and decision-making.- Obtai n adequate facts and evaluates data to identify and intervene inactual a nd/or potential safety and risk management issues.- Communicate pertinen t information (verbal and/or electronic) in atimely manner to hospital administration and department leadership.- Document pertinent information , actions and decisions and communicatesto appropriate leadership.- Comm unicate issues identified by front line staff to appropriateadministrati ve team related to new administrative or departmentalinitiatives.2. Sup port clinical, operational and facilityservices throughout theentire Ho spital on a 24-hour basis.- Collaborate with clinical and support staff to foster delivery ofquality care- Coordinate triage activities, as need ed, through communication withthe Emergency Department, Bed Control and Chief Medical Officer- Assist staff in identifying clinical experts for specific patientpopulation concerns.- Attend Code Five events and partic ipates as needed; provide feedbackfor staff and completes QA report.- As sist Patient Access Services in coordinating patient placement.- Maintai n visibility with hospital staff through rounds.- Assist in evaluating a nd reassigning staff during crisis situations.- Serve as Notary Public f or assistance with advance directives(healthcare power of attorney and l iving will).- Participate in JCAHO activities.- Coach staff in problem s olving, effective communication strategies,conflict resolution and caree r path opportunities.3. Provide on-site management/leadership of crisi s situations toprevent or minimize disruption of services.- Optimize res ources to maintain facility operations.- Monitor emergency action proced ures and coordinate activities relatedto patient/staff evacuation as nee ded.- Function as on-site coordinator for internal/external disasters or other major events.- Assist with the initiation of the severe weather po licy in conjunctionwith the leadershp team- Authorize financial assistan ce up to $100.00 for patient satisfiersand operational situations.- Dete rmine when AOC is notified for second level intervention. Performother r elated duties incidental to the work described herein.

Knowl edge, Skills and Abilities


Level Characteristics


Minimum Qualifications


Bachelor's degree in Nursing (BSN) is required. Master's degree is strongly preferred.


Work requires a minimum of five years ofrelevant experience of which two of the years must be clinical.

Degrees, Licensures, Certifications

Current or compact RN licensure in the state of North Carolina required. BLS required.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Health

705 Broad Street
Durham, NC 27708

Phone: (919) 684-5600

Fax: (919) 684-5600

Web: http://www.hr.duke.edu/