NURSE MANAGER, AC - North Duke Street

  • Location: Durham, NC
  • Posted: Jan 9, 2020

Job Description

PDC: The Private Diagnostic Clinic (PDC) is the world-class, multi-specialty physician practice of Duke Health. The PDCs providers and staff work as a team to provide excellent patient care in more than 120 primary and specialty care clinics located throughout North Carolina. The PDC recruits the top physicians, clinicians and employees, and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect. To learn more, visit:

North DukeStreet Specialty (Durham)

General Description
Manage and coordinate patient care and personnel needs in a DUHS Clinic; plan, develop, implement and evaluate ambulatory health care services, programs and activities.

Job Duties
Manage multi-specialty nursing services delivered within Duke Health Center at North Duke Street. Services include; Gastroenterology, Duke Integrated Pain and Wellness Program, Minimally Invasive Gynecologic Surgery, Community Gynecology and Duke Family Medicine.
Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.
Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff. Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired outcomes. Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering. Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics.
Identify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.).
Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care. Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict resolution.
Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement. Duke Quality System.
Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives. Manage specific clinic in absence of Health Care Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members and patients. Represent clinic at PDC leadership meetings such as Nurse Manager, Joint Commission, Patient Experience, specialty specific operations meetings with physician leads/medical directors and department business managers.
Perform other related duties incidental to the work described herein.

Knowledge, Skills, and Abilities
Clinical Quality Management and Service Orientation
Planning, prioritization and time management
Problem solving and innovation
Financial Savvy
Active Listening
Effective communication skills
Identifying and recruiting top talent
Developing and retaining talent
Showing support
Conflict prevention and management
Motivating and influencing
Managing vision and purpose
Working knowledge of regulatory requirements including North Carolina Nurse Practice Act

Education Requirements/Preferences
Bachelor's degree in Nursing is required.

Experience Requirements/Preferences
Three years of nursing experience is required.

Licensure/Certification Requirements
Must have current or compact RN licensure in the state of North Carolina. BCLS certification required.

Supervisory Responsibilities
RN, LPN, CMA, MA, Phlebotomy Tech., Ultrasonographer

Minimum Qualifications


Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.


Three years of nursing experience is required.

Degrees, Licensures, Certifications

Must have current or compact RN licensure in the state of North Carolina. BCLS certification required. Nurses hired into leadership positions must obtain a leadership certification within three months of hire. New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Health

705 Broad Street
Durham, NC 27708

Phone: (919) 684-5600

Fax: (919) 684-5600