Practice Manager II

  • Location: Falmouth, MA
  • Posted: Oct 1, 2019

Job Description

Responsible for the management of all phase of office operations for multiple physician practice(s), multiple providers or multiple specialties, including fiscal oversight, staff and patient services.


Develop and define practice goals for operational and financial performance and work with physicians and staff to achieve these goals. Prepare departmental budgets annually. Develop and review monthly dashboard reports on key performance indicators and manage practice to meet and exceed targets. Prepare reports for MACC leadership and senior management.
Coordinate activities to ensure that practice operations conform to principles of excellent clinical care; create and monitor office systems that promote excellent customer service and customer satisfaction including:

Ensure that customer service standards/scripts are implemented for all patient interactions, all patient phone calls flow to the appropriate person and are handled in an efficient and friendly manner.

Review patient satisfaction results on a monthly basis and create action plans to maintain and improve excellent patient care at the practice.

Manage practice systems and processes to improve patient access, patient servicing and improve financial performance including:

Assist physicians in reviewing productivity in relationship to goals and in improving work flow or efficiency

Ensure complete charge capture, prompt billing, and correction of any problems in diagnosis or CPT coding

Ensure complete collection of cash for patient responsible charges at time of visit

Participate in documentation training

Analyze and improve systems to promote smooth patient flow and physician efficiency in seeing patients.

Maintain knowledge of HIPAA and Compliance requirements and oversee compliance for the practice.
Liaison between clinicians and billing service to assure accurate claim entry and reimbursement.

Responsible for the management of the practice staff including, staff selection, training, scheduling, ongoing staff performance feedback and annual evaluations. Counsel employees, recommends personnel actions, and addresses conflicts among staff and brings them to a resolution. Assess staff skills and create development plans.

Standardize physician schedules, performance and accountability to provide maximum return.

Lead efforts to improve quality and performance measurement and improvement in the practice(s).

Responsible for overseeing the patient and medical records for the practice. Ensures compliance with policies and procedures and acceptable medical record keeping practices. Assists in the preparation of medical records for utilization review.

Ensures that customer service standards are implemented for all positions.

Oversees daily mail operations, as appropriate.

Purchases equipment and materials required for the day-to-day operations of practice; overall responsibility for coordinating building maintenance.

Prepares administrative and management reports, correspondence. Conducts special projects and related activities for the practice as requested.

Engage in continuous learning activities to stay current with best practices is medical practice management and issues that affect the practice.

All other duties, as assigned.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACCs commitment to CARES: compassion, accountability, respect, excellence and service.


Bachelor's Degree required in Healthcare, Business or related degree and a minimum of 3 - 4 years of supervisory experience in a medical facility. Masters Degree preferred.

Proficient in computer applications including Electronic Medical Record, Scheduling systems, Microsoft Office, Excel, Word, Outlook.

Experience with Process Improvement.

Medical terminology.

Strong communication and interpersonal skills required.

Employment Type

  • Regular-Regular

Cape Cod Healthcare

60 Park Street
Hyannis, MA 02601

Opened: 1919

Phone: (508) 862-5700

Fax: (508) 862-5700