Manager of Donor Relations
- Location: Hyannis, MA
- Posted: Sep 24, 2019
The Manager of Donor Relations will be responsible for the stewardship of donors at the Lightkeepers level of giving, as well as other VIP donors that are not currently giving at the Lightkeepers level, with the objective of enriching the donors experience with our healthcare system, leading to increased support as well as expanded giving at the Lightkeepers level.
The Donor Relations Manager serves as the liaison between Lightkeepers and Cape Cod Healthcare and its affiliated health care providers.
Serves as the Foundations representative during all Lightkeepers-related emergencies, as well as general health inquiries and referral requests by Lightkeepers.
Provides weekly reports to Foundation staff on all liaison activity, as well as updating and maintaining donor records with activities and services provided.
In partnership with the Major Gift Officer (MGO) staff, conducts Lightkeepers orientation with new donors, including completion of signed HIPAA forms and delivery of Lightkeepers cards.
In partnership with the MGO staff, develops and implements personalized stewardship and cultivation opportunities for Lightkeepers (i.e. hospital tours, meetings with executive leaders and medical staff, birthday/anniversary acknowledgements, renewal process, etc.).
In partnership with the MGO staff, assists in advancing the giving level of current Lightkeepers, including participating in donor solicitation visits, where appropriate.
Responsible for developing and fostering positive personal relationships with key clinical staff.
Position requires Donor Relations Manager to carry Lightkeepers Pager and cell phone 24 hours per day while on duty.
Participates, as directed by the Senior Manager of Donor Relations, in new donor prospecting and acquisition.
Responsible for presenting schedules and calendar updates of Stewardship Liaison coverage to Senior Manager of Donor Relations for approval.
Other duties as needed.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects HCF FOUNDATIONs commitment to CARES: compassion, accountability, respect, excellence and service.
Bachelors degree required or equivalent years of experience.
Fundraising experience preferred.
Experience with hospital and clinical settings strongly desired.
Able to handle numerous projects simultaneously.
Excellent interpersonal, organizational and communications skills.
Experience with Blackbaud Raisers Edge fundraising software preferred.
Proficient with Microsoft applications.