PROGRAM MANAGER - PATIENT CARE SERVICES


  • Location: Durham, NC
  • Posted: Jan 3, 2020

Job Description


Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

The Program Manager, is responsible for managing and maintaining:
Serves as primary clinical lead with proactive rounding and supports other interprofessional team members as needed
Coordinates and participates in meetings related to Caring for Each Other (CEO) response team including 24/7 coverage model and team and individual debriefings
Management of service optimization initiatives in support of CEO program
Recommendations for implementation of process changes related to all aspects of the program
Integration with leadership for involvement in key service line and entity
Coordination of initiatives across teams that may include EOHW, PAS, GME, hospital leadership, quality and safety office
Assist in the execution of hospital and system strategies to support staff wellbeing and resilience
Continuous improvement process for ongoing sustained improvement
Recommendations to enhance program based on programmatic data
Oversight over the product and staffing to support the program
Mentoring less experienced team members on facilitation skills

Required Qualifications at this Level
Education:
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

Experience:
Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensure, and/or Certification:
N/A

Knowledge, Skills, and Abilities:
SUPERVISION
BUDGET PROJECTIONS
ANALYZE TRENDS
CUSTOMER SERVICE

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Health

705 Broad Street
Durham, NC 27708

Phone: (919) 684-5600

Fax: (919) 684-5600

Web: http://www.hr.duke.edu/

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