Call Center Operator-Dietary


  • Location: Minneapolis, MN
  • Posted: Sep 5, 2019

Job Description


Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

The Commons, located in Minneapolis, is the headquarters of Allina Health, a not-for-profit health care organization serving patients and communities. Approximately 1,600 corporate and administrative service employees work at offices within Midtown Exchange, the site of the historic Sears retail complex at Chicago Avenue and E. Lake Street. This community landmark, adjacent to the campus of Abbott Northwestern Hospital, part of Allina Health, is the second largest building in Minnesota and includes offices, an internationally themed public market and residential units.

Responsibilities

Req ID: 57758
Answer phone calls from patients and medical staff and process room service patient meal orders in HT per diet order.
Assist patient guests with ordering Guest Trays using Payment Navigator]
Review patient diet orders and allergies for each order to confirm compliancy with the physician diet order
Call patients and or nursing for patients who have not placed a meal ordered for each meal period
Process faxed meal orders
Maintain a minimum of 70 to 80 incoming calls per 4 hour meal period as well as 35 to 40 call backs each meal period

Education

Previous nutritional education on modified diets preferred

Qualification/Skills

Knowledge and understanding of modified diets (preferred) and the ability to transfer that information to patient meal orders for accuracy and safety for patient.
Previous food service or call center experience helpful.
Previous customer service experience with great communication skills.
Proficient in ability to read, write and speak English
Experience working on computers with various programs

Work Schedule

Part time Position - 40 hours per two week cycle
Every other weekend and weekday shifts are 6:00/6:15-2:30/2:45
Holiday work Required
L113 SEIU Contract

Location/Community Information

Minneapolis boasts being both cosmopolitan yet small enough that you can find a place to call home whether on a lake, golf course, or in an adjoining suburb. With the fast pace of activity there are professional sports, theater, or enough parks for a quiet walk. The area has numerous schools and colleges, both public or private, and enough teams for all weekend athletes to join.
Located in Minneapolis
Population = 380,000
Service Area = 2,882,245

Community Resource Links:

Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune

Closing

If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

Employment Type


  • Part-Time

Schedule Information


Hours: 20

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Allina Health

2925 Chicago Avenue
Minneapolis, MN 55407

Web: http://www.allinahealth.org

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