SR HR Manager

  • Location: Hyannis, MA
  • Posted: Aug 27, 2019

Job Description

Reporting to the Director of Employment Services and Organizational Development, the Sr. Human Resources (HR) Manager functions as a strategic business partner and advocate by helping to identify and direct solutions to organizational needs while ensuring the efficient delivery of HR programs and services. Oversees a team of HR professionals and support staff in the delivery of consultation and support in areas such as talent acquisition, employee engagement, employee relations, performance management, culture, change management, workforce planning, people development, and coaching. The position works closely with corporate HR leadership to develop and execute HR strategy in support of Cape Cod Healthcares mission and business objectives.


Leads a team of HR professionals in the delivery of consultation and support in the areas of talent acquisition, performance management, talent and culture development, employee relations, performance management, culture, change management, workforce planning, people development, and coaching. Focuses on employee engagement to promote and maintain a high-performance culture;

Manages day-to-day operations at the local level; collaborates with corporate HR and shared services (e.g., benefits, compensation, HRIS, occupational health) to identify, develop, and implement streamlined, consistent, and progressive HR programs, practices, and procedures that leverage and optimize the performance of the Employment Services team;

Selects, orients, and provides ongoing training and development of assigned staff; sets goals, evaluates performance, and provides feedback on an ongoing basis;

Assists with the development and maintenance of HR policies at both the corporate and local levels;

Collaborates in designing innovative HR programs and practices;

Develops cross-functional relationships and establishes strong partnerships throughout the organization to identify and execute key opportunities to impact business strategy and priorities, promoting and presenting HR services and value;

Drives the HR components of business strategy through planning, developing, and implementing HR initiatives that increase productivity and competence, and improve quality and patient satisfaction;

Facilitates employee engagement and satisfaction through promotion of the Cape Cod Healthcare culture;

Leads HR projects focused on continuous improvement of core programs and services;

Remains up to date on relevant state and federal employment laws and regulatory requirements, ensuring HR policies, practices and procedures are in compliance; transfers knowledge to staff and managers as necessary;

Ensures site compliance with Joint Commission on HR standards;

Investigates and responds to internal and external complaints, utilizing services of labor relations and inside/outside counsel as appropriate; ensures proper documentation and regulatory compliance;

Provides regular reports and analysis to management and HR leadership (e.g., trends, recruitment, turnover, etc.);

Writes and edits articles for the weekly HR Newsletter on a regular basis;

Ensures regular and ongoing presence on a variety of social media outlets, promoting Cape Cod Healthcares employment brand;

Assists in the development of department goals and objectives;

Works with the Employment Services team to design, develop and maintain the recruitment philosophy and strategy for the organization (including its description, recruitment measurement definitions, regular measurement reporting, action plans, etc.);

Explores industry best practices in recruitment, employee engagement, performance management, and workforce development; makes recommendations for implementation as appropriate based on organizational needs and culture;

Leads outreach efforts to establish relationships and talent pipelines with local schools and universities;

Assesses organizational training needs and collaborates with Organizational Development to develop, promote, and deliver training programs;

Participates in financial and budgetary management; recommends and develops budget for Employment Services programs;

Ensures consistent application of policies, guidelines, and collective bargaining agreements;

Participates in special projects and system-wide initiatives;

Engages in committees, projects and other functions upon request from leadership;

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcares commitment to CARES: compassion, accountability, respect, excellence, and service.

Performs other related duties as assigned.


Bachelors degree with 5 to 7 years of progressively responsible experience or equivalent combination of education and experience; Masters degree preferred;

Professional Certification in Human Resources strongly preferred (PHR/SPHR);

Experience working with labor unions;

Excellent communication and interpersonal skills; aptitude to facilitate focus meetings and other communication forums;

Demonstrated writing skill at an advanced level; ability to compose professional correspondence and documentation;

Ability to work with a high degree of autonomy and make critical decisions in a fast paced environment;

Ability to generate and analyze reports, and present technical data in a clear and concise manner;

Advanced understanding of how job practices impact specific systems within the organization;

Comfort in utilizing and leveraging technology to enable an HR service delivery model;

Advanced computer skills and ability to work with relational databases and social media;

Ability to work under pressure and manage multiple initiatives concurrently; must be able to set own priorities;

Ability to analyze and synthesize facts, and exercise sound judgment in arriving at conclusions; strong critical thinking and decision making skills;

Ability to read, translate, and synthesize complex documents, including contracts and collective bargaining agreements;

Ability to foster a cooperative work environment; demonstrated ability to apply emotional intelligence;

Advanced knowledge of state and federal employment laws and regulations;

Proven ability to manage fair and objective investigations and resolve complaints;

Knowledge of training techniques and classroom presentation skills;

Ability to develop and implement recruiting and retention programs;

Knowledge of current HR trends and issues;

Ability to think creatively and manage ambiguity;

Ability to provide direction and motivate outcomes;

Self-motivated with a bias for action;

Track record of positive results and an ability to continuously improve and drive change;

Experience working within and across a complex organization;

Ability to maintain strict confidentiality

The physical duties for this position include but are not limited to a mostly sedentary environment with occasional bending, reaching, stooping, kneeling and crouching. Physical duties are subject to change.

Employment Type

  • Regular-Regular

Cape Cod Healthcare

60 Park Street
Hyannis, MA 02601

Opened: 1919

Phone: (508) 862-5700

Fax: (508) 862-5700



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