• Location: Durham, NC
  • Posted: Oct 8, 2019

Job Description


Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 Most Wired health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award highest honor by the Healthcare Information and Management Systems Society (HIMSS) for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

DHTS IT BUSINESS ANALYST - Analytic Center of Excellence (ACE)ACE PDC Outcomes Research Team (PORT)

Job Description
Serve as a business analyst supporting the PDC Outcomes Research Team (PORT) in Duke Health Technology Solutions Analytic Center of Excellence (ACE).

The business analyst provides both clinical and technical guidance to the product owners for the projects and peers within PORT as well as ACE. The analyst manages the momentum of their various segments of work for their projects using agile methodology with minimal oversight. They work diligently to gather business requirements with the customers, assist the project manager with sprint planning and working collaboratively with the technical team to keep the project on track and within scope. The business analyst is also an integral part of the QA of the data in the delivery of the analytic projects. The business analyst is the front-line person for the project with the clinical team.

Duties and Responsibilities by Levels
Level 1

Serve as a principal conduit between project/service functional stakeholders and the technical team delivering or developing the research solution, working under the guidance of a project-specific sponsor representing PORT and/or the business.
Collaborate with appropriate technical staff within and outside DHTS to ensure that requirements for solutions are well understood; serves as a translator of, and advocate for, customer requirements.
During customer engagements, help to validate that decisions on business needs, requirements and technical solutions reasonably represent best-use choices of Duke resources (financial, technological, human) and are broadly in the institutional interest; notify project sponsor or director of inconsistencies in, or conflicts with, this principle.
Ensure that technical requirements or plans for system/service architecture meet the spirit and intent of functional requirements, and engage closely with project manager to re-validate or modify requirements where needed.
Develop user acceptance test cases mapped back to functional requirements to validate solution against functional requirements. Assist in coordinating user acceptance testing and other quality assurance activities.
If customer requirements are not feasible within available timeframe, work with functional and technical stakeholders to refine requirements or deliverables.
Manage workflow and consistently meets agreed upon deadlines. Escalate issues, concerns, and barriers to key project leaders. Assist and, as assigned, lead the prioritization of tasks/assignments.
Develop and implement communication plans for all stakeholder groups and manages customer and stakeholder expectations.
After deployment or delivery of a solution, analyst gathers information from the business stakeholder to demonstrate success and lessons learned through presentations to ACE and other audience as needed.
Develop an understanding of the data model and data use of assigned clinical systems and Epic modules. Maintain business analysis, and technical knowledge to deliver data solutions to customers directly on small tasks.

Minimum Qualifications

Bachelors degree in business, healthcare, economics, social science, applied mathematics or related quantitative field. Advanced degrees preferred.

Work requires five years of related experience. A Masters degree can substitute for two years of experience. Clinical background and experience with workflows and Epic knowledge is preferred.

Degrees, Licensure, and/or Certification: Not Required. ITIL, EPIC, Clinical Research or Healthcare licensure preferred.

Knowledge, Skills, and Abilities:

Strong knowledge of clinical background and workflows.
Healthcare/research industry experience required.
Excellent analytical and problem-solving ability.
Excellent written and oral communication skills in a technical or healthcare environment.
Ability to work well in interdisciplinary groups and the ability to present technical results to a non-technical audience.
Prior experience with clinical, EHR and/or administrative health data preferred. EPIC experience preferred.
Ability to handle a variety of projects and tasks simultaneously, manage customer expectations and prioritize competing deadlines.

Extensive working knowledge of Microsoft suite applications and/or web-based software programs for database support and management. Proficiency with Visio a plus.


Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Health

705 Broad Street
Durham, NC 27708

Phone: (919) 684-5600

Fax: (919) 684-5600

Web: http://www.hr.duke.edu/