• Location: Durham, NC
  • Posted: Jan 3, 2020

Job Description

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.

Duke Nursing Highlights:

Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolinas Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance!

Occ Summary

The Population Health Resource Associate will implement, plan and coordinate comprehensive patient plans to ensure that patients receive appropriate overall medical care, therapy and training services, in an effort to enable their recoveryor management of complex, chronic health conditions.

This work is done in conjunction with the Complex Care Team (s). Work Performed Provide outreach and care management support to patients; educate.

Perform other related duties incidental to the work described herein. needed. cooperative efforts are enhanced and available resources are utilized. clients of available community resources. Assist clients with coordination of care between healthcare providers and other complex care team(s).

Performs arange of non-clinical care management functions (outreach, health education, informal counseling, social support, resource linkages, interpretation/ translation, transportation coordination, and advocacy) for an active patient caseload to build individual and community capacity by increasing health knowledge and self-sufficiency and accurately documents activities with follow-up and plans of action.

Act as a client advocate and support the development of problem solving skills; provide instructions in basic health care procedures.

Coordinate and/or participate in community health activities to include preparing patient education materials, brochures,bulletins, newsletters and other promotional materials and/or publications.

Attend off- site, outreach education and recruitment sessions. Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives. Interface with external organizations as appropriate to ensure.

Promote program on key coalitions and task forces to foster collaboration, educate constituencies, leverage resources, and reduce duplication of services. Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness.

Prepare reports and conduct preliminary analyses setting forth progress and adverse trends. The work activity and patient acuity levels cancreate a stressful atmosphere.

Additional responsibilities could include:

-- Make home visits and other contacts with clients, as necessary. Coordinates regular practice visits and attends provider meetings to promote coordination of patient care.

-- Accompany clients to scheduled appointments and/or referral sites

-- Serves as liaison to health/social services providers to build and maintain effective relationships with physicians, site leadership, hospital staff and other community stakeholders to ensure timely and appropriate patient follow-up.

Team Lead Responsibilities:

-- Provides regularoversight (including accompaniment into the field) of new hires and completes required performance adherence to program standards and implements improvement and development plans as needed. -- Utilize leadership principles to mobilize team to achieve positive outcomes.

-- Conduct follow-up on outstanding matters to insure they are successfully resolved.

-- Represents program interests at internal and external meetings.

-- Collect and analyze key statistics (disease registries, biometrics, care managementproductivity, etc.) to ensure adherence to established care management protocols and benchmarks and investigates methods for improving service delivery.

-- Complete chart reviews and facilitate peer review process among assigned staff members.

-- Utilizes data to implement individual and program-level performance improvement activities (standardization of care, establishment of disease and population health metrics, consistency of reporting, information flow and management, job functions).

-- Assess training needs of new and existingstaff, identifies and coordinates continuing education, in-services and staff development opportunities to ensure that skill-sets adhere to established core competencies.

Knowledge, Skills and Abilities: The work activity and patient acuity levels can create a stressful atmosphere, therefore individuals successful in this job are:

-- Organized and motivated by a fast-paced environment -

- Able to manage multiple tasks/projects simultaneously

-- Proficient in review and assess needs quickly

-- Strong with the use of computer software tools and data files

-- Comfortable with continuous change and self-initiating

-- Able to complete documentation in a quick and efficient manner (will be in legal medical record and other software systems developed for care management and population based program metrics)

Level Characteristics

Additional job expectations include the ability to:

-- Maintain strict confidentiality

-- Promote programs and services to community

-- Build effective and trusting relationships with patient/peers

-- Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests

-- Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions

-- Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate

-- Use data to analyze trends and to verify data

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Health

705 Broad Street
Durham, NC 27708

Phone: (919) 684-5600

Fax: (919) 684-5600

Web: http://www.hr.duke.edu/