ADMINISTRATIVE DIRECTOR


  • Location: Durham, NC
  • Posted: May 17, 2019

Job Description


Occupational Summary

The Duke Health & Wellbeing (DHW) Director of Programs is responsible for providing leadership and direction on:professional and public program content;
implementation and evaluation of programs with emphasis on measurable outcomes using data and best practices;
prioritization of programmatic objectives, activities, and budget needs;
development and management of financial resources to support prioritized areas of work;
continuation and development of team-based approaches;
integration of programmatic activities as well as effective use of DHW staff capacity;
and promotion of shared accountability, effective management, and production of high-quality work products.
The Director of Programs position requires a proven, forward-thinking, and dynamic individual to provide proactive leadership and vision in developing new, innovative programs. This includes having excellent analytical, interpersonal, organizational, and writing skills. Knowledge of technology based learning platforms is essential.

General Description of the Job Class
Provide effective management over assigned service lines to include responsibility and accountability for quality of care and financial performance for each service line; recommend and implement corrective action as necessary.

Duties and Responsibilities of this Level
Ensure appropriate bottom line targets are developed and met relative to financial performance through revenue enhancement and cost containment, including but not limited to, maintenance of current volumes and increasing

volumes through new service offerings, involvement in third party negotiations, attention to variable expenses, capital purchases and development of outcomes management; recommend financial targets and prepare budgets; monitor financial variances; recommend and implement corrective action.

Ensure appropriate bottom line targets are developed and met relative to quality of care through the quality assurance program; assure development and implementation of outcomes management and associated performance targets, continuing education; monitor variances; recommend and implement corrective action.

Monitor market conditions and costs; recommend price levels and packaging; work with marketing and communications functions to develop promotional programs; design, develop and recommend appropriate service line extensions; work with Health Systems representatives to develop and negotiate managed care contracts. Monitor market forces and internal conditions; develop and update the Business Plan; integrate goals into service lines.

Monitor level of resources utilized in service delivery and determine appropriateness of resource consumption in the service; enhance effectiveness and efficiency of as well as satisfaction with patient care delivery; develop recommendations on appropriate care, redesigning as necessary, and coordinate implementation.

Identify and communicate service line needs; coordinate with clinical and non-clinical hospital departments to develop supplier contracts; participate in Service Line Performance Team.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education:Bachelor's degree required.

Experience:Work requires seven years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line.
A Master's degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.

Experience:Work requires seven years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line.
A Master's degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.

Degrees, Licensure, and/or Certification:N/A

Knowledge, Skills, and Abilities:SUPERVISION
BUDGET PROJECTIONS
ANALYZE TRENDS
INTERVIEWING SKILLS
PERSONNEL PRACTICES
ACCOUNTING/BOOKKEEPING
DUKE PAYROLL SYSTEM
OFFICE PROCEDURES
DUKE ACCOUNTING SYSTEM
BILLING/COLLECTIONS
INSURANCE CLAIMS
CORRESPONDENCE
PC WORDPROCESSING SOFTWARE
PC SPREADSHEET SOFTWARE
PC DATABASE MGT SOFTWARE

Distinguishing Characteristics of this Level
N/A

Employment Type


  • FULL TIME

Schedule Information


Schedule: First/Day

Duke Health

705 Broad Street
Durham, NC 27708

Phone: (919) 684-5600

Fax: (919) 684-5600

Web: http://www.hr.duke.edu/

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