DHTS IT ANALYST
- Location: Durham, NC
- Posted: May 24, 2019
DHTS IT Analyst - Database Administrator
A Duke Health Technology Solutions IT Analyst - Database Administrator is responsible for the 24 x 7 health and performance of all Duke Health database systems. The incumbent will provide database-related application support to the Duke Health community, and be responsible for monitoring database status, ensuring recoverability, completing customer requests, troubleshooting incidents, and events, analyzing problem trends as well as performing proactive tasks to improve data security and operational performance. The Database Administrator must communicate effectively with doctors, other medical staff, business, financial and IT executives, clinical trial investigators, application developers, and integrators as well as IT analysts in many different disciplines. The incumbent must possess excellent communication skills, technical acumen, analytical skills, and the ability to facilitate and manage communications crossing multiple IT domains to quickly determine the root cause and business impact of database related failures in order to plan and execute corrective actions while minimizing impact to patient care.
The duties described for Level 2 personnel will:Prepare and maintain documentation and validation processes for databases to ensure adherence to institutional, state, and federal policies and regulations.
Refine and improve database backup, recovery and validation processes.
Enhance database management tools and procedures.
Ensure permanent fixes are put in place to eliminate recurring incidents.
Ensure ticket are kept up to date and reflect all actions and steps taken to address incidents/requests.
Escalate critical tickets to other support teams using a warm handoff, ensuring customers are supported.
Report performance metrics
Participate in multi-team project level planning & execution.
Deliver presentations to staff and peers
Assist in preparation of presentations to management and executives
Evaluate database problem resolution tickets, analyze trends, develop and improve processes and procedures that efficiently and effectively restoring database services quickly.
Participate in cross-functional IT problem triage and resolution.
Evaluate and recommend technology systems and tools to meet business and organization needs.
Provide database solution consultation to all levels at Duke Health.
Train other IT analysts on specific database support processes.
Automate routing database provisioning and incident response actions
Prior Experience RequiredDemonstrated effective written and oral communication, on both technical and business levels, with executives, IT peers and customers.
Demonstrated experience supporting and maintaining multiple Relational Database Management Systems with progressively increasing responsibility, including:Oracle (including RAC and Data Guard)
SQL Server (including Always On)
Demonstrated experience supporting enterprise level database applications in one or more of the following areas:EHR Software
Revenue Cycle Software
Business or Workforce Software
Enterprise Monitoring Tools
Experience working in a regulated environment
Experience engaging multiple stakeholders, including application owners and developers, to support database services.
Experience engaging multiple stakeholders, including application owners and developers, to identify and manage problems and incidents
Demonstrated capability adapting to ongoing organizational and technical change
Bachelors Degree in an information technology related field, or 4 years of technical experience.
Prior Experience PreferredExperience providing Operating System (Linux and/or Windows) support.
Experience using scripting languages.
Experience developing database process automation.
Masters Degree in an information technology related field
- FULL TIME