RN-Clinic Operations Manager-Blood and Marrow Transplant
- Location: Seattle, WA
- Posted: Feb 15, 2019
With medical staff leaders, is responsible for the organizational, management, operational and administrative activities of the clinics.
Provides for Registered Nurse and assistant personnel supervision at the appropriate depth and scope for the patient/population needs. Functions as a clinical role model for staff nurses by staying current on clinical practice issues.
Assures a safe environment for clinical staff to care for patients, including provision of appropriate patient care equipment and assuring compliance with procedures.
Ensure department is staffed appropriately and supervise staff, including hiring, performance evaluations, ensuring training and development, handling disciplinary action, layoff and termination issues. Provides teaching, coaching and consultation on clinical issues for professional nursing staff.
Encourages innovative approaches to patient care in collaboration with clinic management team.
Support and implements specific customer service, financial goals & objectives and quality initiatives consistent with SCCAs strategic plan and goals.
Prepares and monitors the operating budget. Analyzes financial impact of internal changes and implements clinically sound cost-efficiencies
Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through
Knowledge, Skills, and Abilities:
Business and Management: Basic understanding of budgets, business planning, and work unit operations.
Critical Thinking: Ability to synthesize a large amount of information and anticipate needs, draw accurate conclusions.
Problem Solving: Ability to grasp details of any situation quickly and convert thinking from listening and learning to volunteering and facilitating solutions.
Leadership and Change Management: ability to lead change with multidisciplinary teams
Systems Thinking: Ability to understand the flow of a process, how all pieces fit together, and how making a change will impact the entire system.
Data Analytics: Ability to understand data and how best to use it to gain a deeper understanding of what is happening or to make decisions.
Communication: Ability to communicate verbally, in writing, or through other forms of visualization to effectively convey an idea, concept or specific information.
Facilitation: Ability to increase the likelihood, strength, or effectiveness of the outcome of a diverse group.
Presentation skills: Ability to present complex information in a way that effectively engages administrators, clinical leaders, and clinical staff and provides a solid basis for understanding and decisions.
Emotional intelligence: Ability to manage ones own emotions and the emotions of others and apply them towards thinking and problem solving.
Ability to work vertically and horizontally with people of various educational, professional and organizational differences.
Bachelors Degree in Health Care Administration, Business Administration, or related field
At least 3 years of operations experience including 2 years supervisory experience in healthcare
Current Washington State Registered Nurse license
Works well with team members toward a common purpose; reinforces the efforts and goals of the work group; supports the teams decisions regardless of individual viewpoint
Demonstrates good customer relations skills
Demonstrated leadership skills
Proficiency in use of standard office computer software programs, equipment and clinical information systems
Master's degree in healthcare or business or an equivalent combination of education and experience
Possesses working knowledge of financial processes, including budget preparation and asset management
Experience in implementing Lean principles and Continuous Process Improvement Methodology
Microsoft Word, Excel, and PowerPoint- High level of proficiency
Our Commitment to Diversity
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
- Regular Full-Time