Regional Manager Specialty Pharmacy Operations
- Location: Boston, MA
- Posted: Aug 21, 2019
Cornerstone Health Solutions (CHS) is one of the Northeasts largest specialty pharmacy partners. The Regional Manager of specialty pharmacy operations is responsible for overseeing and managing day to day specialty operations at up to several contracted hospital and clinic partner locations. The ideal candidate will possess knowledge of specialty pharmacy, focused on developing and managing key programs supporting client clinical and financial performance. A key trait of this candidate will be to work well under time pressures, establishing credibility with clients, and be service oriented in their work with client sites.
This position will report directly to the Director of Pharmacy Strategy and Business Development, where they will work closely in developing, deploying and managing tactics to grow client programs, alongside identifying immediate growth or optimization opportunities. He or she will be directly responsible for partner P&Ls and be incentivized for the quality of care and financial performance of the region.On-site account management, partner site P&Ls and new and established growth programs at client sites
Manages all areas of partner accounts, including full financial performance responsibility of: total revenues, growth, patient recruitment and conversion rates
Understanding of clinical service needs, translating those needs into program standards and addressing challenges and roadblocks by devising solutions and alternative approaches
Maintain a deep understanding of client environment, including clinic operations, 340B eligibility and other onsite support networks or programs
Possess ability to influence others without formal authority
Coordination of clinical care programs aligned with partner health system objectives through the management of on-site staff
Provides day to day performance management, and accountability to all dedicated account staff in conjunction with the Manager of Advanced Teams and Director of Pharmacy Strategy and Business Development
Participates in interviewing, hiring, orientation, onboarding, and recurring training of staff
Creates a great work environment and inspires teamwork and partnership at all levels
Driving growth through program performance, including operating effectiveness (patient recruitment and retention) and operational efficiencies, and standardization/optimization of programs post initial implementation phase
Process focused and decisive in ensuring effective execution of strategy and initiatives to meet client expectations by translating company strategy into operational tactics without heavy senior oversight
Engages with internal teams to optimize performance integrated with support areas, including but not limited to; patient call center or support staff, CHS specialty pharmacy, CHS mail order pharmacy
Working knowledge of pharmacy regulations, local, state and federal laws, and adherence to accreditation and contract standards (URAC, payer contracts, etc.)
Understands market trends and environment, including partner changes, drug access, prescribing trends, and evolving clinic landscapes
Maintaining strong relationships with business units, clinical staff, and C-suite leadership
Addresses partner hospital satisfaction promptly and with high level of service
Must adhere to all of BMCs RESPECT behavioral standards.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
Pharmacist with PharmD or BS Pharm required. MBA or other business degree preferred
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Requires licensure to practice pharmacy in the State of Massachusetts
Dependent on education:Bachelors or PharmD Pharmacy (B.S. or PharmD):
At least 7 years in with relevant experience in research pharmacy.
Doctorate (Plus residency if residency is non-research related):
At least 5 years with relevant experience in research pharmacy
Doctorate + PGY2 Residency (if residency experience includes research)
At least 3 years with relevant experience in research pharmacy
Prior leadership experience is preferred
Centricity, Sunrise Clinical Manager, Logician and QS1 systems experience is an asset
KNOWLEDGE AND SKILLS:
Comprehensive understanding of all the procedures, systems, and equipment used by pharmacists and technicians in the pharmacy as well as a high level of proficiency in performing these duties and responsibilities.
Previous oversight experience involving pharmacy related items in outpatient /ambulatory clinics
High level of analytical ability to evaluate current pharmacy services and procedures to improve them by gathering data from a wide variety of sources through an evaluative research process.
Organizational and personnel management skills to function as a role model and to ensure the concerted approach to operations.
High level of interpersonal skills to relate to hospital healthcare personnel working cooperatively and collaboratively to resolve situations and problems, as well as effectively communicating and displaying leadership within and outside of the department.
High level of proficiency with standard software used in healthcare office setting (e.g. MS Word, Excel, Access, web browser, etc). Experience with pharmacy and clinical databases systems (such as QS1, Centricity, Meditech, Cerner, EPIC, SCM etc.) are a plus.
Must possess self-management skills and require little to no supervision. This person must be a self-starter, self-motivating, have a strong work ethic and must have the ability to identify issues or opportunities that require attention and change.
Ability to problem solve issues when resources are stretched or scarce; ability to make alternative plans as needed.
Must possess and exhibit process improvement skills and acumen.
- Full time