ASSOC CHIEF NURSING OFFICER - POPULATION HEALTH MANAGEMENT OFFICE
- Location: Durham, NC
- Posted: Feb 15, 2019
General Description of the Job Class
Under the direction of the Chief Operating Officer, the Assoc. Chief Nursing Officer, Population Health Management Office (PHMO) is responsible for developing and managing the vision, design, relevance, and institutional effectiveness of PHMOs comprehensive care management programs. The PHMO is the central entity at Duke Health guiding clinical care transformation initiatives and overseeing the building blocks for transition to value based care, including working with post-acute and community resources, as well as physicians and other providers in the community.
The PHMO works closely with Duke Connected Care (DCC), Dukes Accountable Care Organization/Clinically Integrated Network. Directors primary tasks are to organize and prioritize PHMOs portfolio of interventions as informed by current performance, local and national payer trends, contracting options, and other factors. Assoc. Chief Nursing Officer is a senior member of the PHMO team and will serve as an institutional authority of ambulatory care management in settings with providers and payers.
Duties and Responsibilities of this Level
The Assoc. Chief Nursing Officer provides ongoing direction, recommendations and feedback to enhance clinical integration of chronic disease management services, programs, personnel and operations, assuring the adequate and efficient provision of proactive and timely interventions.
The Nursing Chief educates, mentors and coaches staff in the provision of coordinated and/or integrated health care services for the PHMO patient populations. Collaboration and coordination of care with internal and external entities include, but are not limited to, other divisions within Duke Health (including both primary care and specialist physicians), and payers, community organizations, home health, etc.
Crucial to the success of this position is the ability to communicate effectively and facilitate improved care in the patient centered, provider-directed environment.
The Director:Manages, supervises and coordinates PHMO care management programs and leads in the development of the PHMOs strategic care management plans.
Leads, with Chief Medical Officer of PHMO, development of a comprehensive portfolio of population health management programs to include complex care management, disease specific care management, and transitions of care programs.
Integrates evidence-based clinical guidelines, preventive guidelines,protocols, and other metrics in the development of care management treatment plans that are patient-centric, promoting quality and efficiency in the delivery of healthcare.
Assess population health needs in collaboration with Duke leadership; evaluates options and seservices with the goal of optimizing the patient health status and promoting safe transitions of care.
Provides direct supervision to population health nurses in PHMO.
Models to care management staff:
Excellent clinical assessment skills; ability to assess patients learning style/level, motivational interviewing, ability to effectively communicate with patients to facilitate improved patient health, confidence, accountability, empowerment, and self-managements skills.
Develops, in coordination with CMO of PHMO and other Duke leadership, performance indicators, benchmarks, goals and outcomes for all care management programs; to include metrics for measuring improvement in management of high cost, high volume and high-risk conditions.
Assists with development of programs directed at improving Duke Health performance on quality measures such as CMS MSSP, HEDIS/NCQA, and Medicare STARS for new value based reimbursement models.
Evaluates success of quality improvement programs (quantitatively and qualitatively); including developing strategies for efficiently reporting quality measures to payers in support of value based reimbursement models.
Presents PHMO clinical programs to network providers, and prospective and existing clients
Participates in leadership of the PHMO, represents PHMO and the population health team in interactions with others throughout Duke, translating higher-level goals and objectives into specific job expectations for each team member.
Is a member of the PHMO executive team which develops corporate policies and procedures to maintain a highly efficient, continuously improving, and compliant organization, consistent with PHMO mission statement and values.
Assures coordination/participation of unit based staff on department and organization wide councils/committees.
Ensures compliance with clinical patient care standards and established policies and procedures.
Serves as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process.
Serves as a change agent to facilitate communication and transition that supports the mission of the organization.
Performs other related duties incidental to the work described herein.
- FULL TIME