Call Center Operator-Dietary
- Location: Minneapolis, MN
- Posted: Oct 11, 2018
Req ID: 48662
Answer phone calls from patients and medical staff and process room service patient meal orders in HT per diet order.
Assist patient guests with ordering Guest Trays using Payment Navigator
Review patient diet orders and allergies for each order to confirm compliancy with the physician diet order
Call patients and or nursing for patients who have not placed a meal orderd for each meal
Processed faxed meal orders
Maintain a minumum of 70 to 80 incoming calls per 4 hour meal period as well as 35 to 40 call backs each meal period
Knowledge and understanding of modified diets (preferred) and the ability to transfer that information to patient meal orders for accuracy and safety for patient.
Previous food service or call center experience helpful.
Previous customer service experience with great communication skills.
Proficient in ability to read, write and speak English
Experience working on computers with various programs