Project Management Quality Improvement Specialist
- Location: Boston, MA
- Posted: Sep 11, 2018
The Project Management Quality Improvement Specialist is creative, independent, and mission-driven and supports the medical center's efforts to transform care at the bedside and in the community. The Project Management Quality Improvement Specialist works with a high degree of autonomy, demonstrates strong analytic and problem-solving skills, is highly organized, demonstrates a passion for serving vulnerable populations, possesses excellent interpersonal skills, and has an interest in solving complex problems. Will have significant independence and responsibility for coordinating and facilitating priority initiatives that drive innovative approaches to quality, safety, and efficiency for adult and pediatric patients across the care continuum. Projects will address a variety of domains including department specific initiatives designed to enhance quality, improve safety, organizational efficiency, utilization, and service delivery. Key focus areas include patient experience initiatives, medication safety, communication and teamwork, high-risk processes, sepsis and stroke protocols, and readmission prevention through improved care coordination. Must be able to work in a fast-paced environment with the ability to think quickly and successfully handle multiple tasks simultaneously, prioritize effectively while adapting to shifting deadlines and priorities. This is an ideal setting for entrepreneurial individual with analytic and organizational skills and a can-do attitude.
Facilitating project teams, including scheduling, agenda preparation, meeting set up and follow up
Managing the complex projects by creating and managing work plans and timelines. Delivers on deadlines.
Supporting multidisciplinary and interprofessional teams working on high-value projects
Analyzing complex financial, quality, and patient satisfaction datasets using spreadsheets and statistical software. Manages databases.
Utilizing quality improvement tools such as rapid cycle improvement, Six Sigma, and Lean methods and coaching project teams about the use of these techniques
Developing and tracking project milestones, performance measures, and dashboards
Collecting data from observations, chart reviews, and electronic data sources
Preparing and delivering written and verbal presentations to work teams and leadership groups
Collaborating with clinical and operational leaders to develop, design, describe, deploy, and deliver improvement initiatives
Bachelor's degree in a relevant technical field (industrial engineering, biostatistics, public health, business administration) required, a Master's degree in areas such as business administration or public health preferred.
2-3 years advanced office experience and/or staff support for professional services firms or experience in project management.
New graduates may apply, although some professional experience is preferred.
Experience with Spotfire, relational databases.
Strong interpersonal and relationship-building skills.
Ability to perform complex tasks and prioritize multiple projects, and to work under pressure to meet deadlines in a fast-paced environment.
Proficiency in Microsoft Office including Outlook, Excel, PowerPoint, and Visio.
Ability to effectively facilitate groups.
Ability to solve problems and identify solutions using structured methods.
Knowledge of project management, quality improvement techniques, statistical analysis are all advantages.
- Full Time